Job Description

Service Engineer
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Functional area: Service
Country: India
City: Multiple Location
Company name: Atlas Copco (India) Private Ltd.
Date of posting: Jul 11, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.


Join us on our journey for a better tomorrow.




Service Engineer
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Mission




To implement the CNG aftermarket operations and support service organization to grow CNG business and increase customer share with an objective of achieving the GPP aftermarket sales targets within the oil free air business structure and guidelines.




Chicago Pneumatics Compressor Technique Customer Centre, India, has seen substantial growth in recent past in terms of volume and complexity. It is therefore decided to strengthen the organization structure with following objectives :




• Better divisional and product focus Greater and profitable Market Share
• Competence development of resources
• Better efficiency

Roles and Responsibilites




1.Service management .




Managing CNG Station of allocated territory with highest uptime.

Inventory management for O&m Contracts Development of sub contracting team

Follow Atlas Copco Service process

Customer relationship management




2. Operations Management




Monitoring of Operations and maintenance of CNG compressor. Compliance of Service Level agreement with customer.

Responsible for existing and new Operations and maintenance Contract Management with the help of service team.

Timely planning and completion of preventive maintenance of CNG Compressor and associated accessories.

Errection and Commissioning of new CNG compressor package.

Complying with legal requirement of contract and submitting invoice timly.Regular payment follow up with customer.

Inventory planning and management and follow up with logistic for delivery.

Service job reporting through MAM2.Service Job opening and closing within time.

Monitor Non-Core purchase for specified territory.

Support Vendor orders management & payment Processing & keeping record with the Service team.

Prepare training calendar and Training of aftermarket dealer service personnel and customer personnel




3.Customer relation management




Active customer relationship management with C& P and technical team of customer/consultant.

Ensure excellent rapport and contact with customer's /consultant's.

Regular visit to customers.




4.Compliance with Corporate Guidelines




Follow in letter and spirit the Atlas Copco Vision, Mission and core values

Comply with the Atlas Copco Business Code of Conduct

Comply with SHE guidelines

Comply with the policies and procedures communicated from time to time

Perform any other tasks given by supervisor from time to time


IN ORDER TO enrich the Corporate Culture




5.Other




Effective coordination between order execution team, PC ,ISC and service team operation manager.

Fast and error free response to customer query.

Complete responsibility of CNG Service business technical and operations activity for given territory.




Experience requirements




Thorough understanding of GPP equipment Service KPI's :


1 to 3 years of work experince required

Business and product knowledge in CNG market segments and experience in customer service.


Knowledge Sound Business Acumen, Good people management skills, Good Communication skills,

Resourceful, IT skills (Knowledge of MS Office applications ,SAP) Stress Resistant




Educational requirements




Degree/Diploma in Engineering




Location




We are now looking for a dynamic person to shoulder the responsibility of Field Service Engineer for various location - Muzaffarnagar, Ajmer, Kerla and Godhara.




Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.