Job Description

The person should have enough capability to handle Chromatography systems in terms of Installation, Commissioning, Preventive Maintenace, troubleshoot and root cause finder for an issue and Hardware / Software related knowledge.The Technical Support Professional will be responsible for providing expert technical support to customers and field engineering teams for specific products. The holder of this position will oversee the provision of technical (hardware / software / process / application) expertise to customers and the field engineering team. The goal is to ensure all field technical queries and problems are satisfactorily closed down within the agree customer service levels.Main Responsibilities & Tasks:Manage the resolution of all product related problems where solutions do not already existMaintain accurate configuration control records for the field installed base on the company networkDevelop performance metrics, and monitor the performance of allocated equipment in the fieldBuild and maintain a product based knowledge database of essential information for allocated products and actively advertise and share this knowledge with appropriate personnel both internally and externallyOrganize field retrofit and upgrade programs as required to maintain / improve safety or functional specificationDevelop new services and upgrades around allocated productsAssist in the writing / editing of technical manuals for equipment operation and maintenanceReview technical documentation on a regular basisLead relationships with internal groups, providing feedback to product engineering and management on matters relating the field performanceQualification & Skills:Academic degree in mechanical or electrical engineering or Electronics engineering or Instrumentation & Control engineering or Chemical engineering oMinimum 6 years experience as a field support engineer, machine control engineer, development engineer or technical support engineering covering sophisticated capital equipmentExperience in delivering service / user training to groups of various sizes in personExperience of systems used in similar bioprocess applications is highly desirableEffective customer facing skillsAccurate technical writing skillsAbility to manage meetings effectivelyStrong, effective communication skillsTeam playerWe look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.Further insights into our world of work can be found on

Sartorius