The person should have enough capability to handle Chromatography systems in terms of Installation, Commissioning, Preventive Maintenace, troubleshoot and root cause finder for an issue and Hardware / Software related knowledge.
The Technical Support Professional will be responsible for providing expert technical support to customers and field engineering teams for specific products. The holder of this position will oversee the provision of technical (hardware / software / process / application) expertise to customers and the field engineering team. The goal is to ensure all field technical queries and problems are satisfactorily closed down within the agree customer service levels. Main Responsibilities & Tasks:

• Manage the resolution of all product related problems where solutions do not already exist
• Maintain accurate configuration control records for the field installed base on the company network
• Develop performance metrics, and monitor the performance of allocated equipment in the field
• Build and maintain a product based knowledge database of essential information for allocated products and actively advertise and share this knowledge with appropriate personnel both internally and externally
• Organize field retrofit and upgrade programs as required to maintain / improve safety or functional specification
• Develop new services and upgrades around allocated products
• Assist in the writing / editing of technical manuals for equipment operation and maintenance
• Review technical documentation on a regular basis
• Lead relationships with internal groups, providing feedback to product engineering and management on matters relating the field performance

Qualification & Skills:

• Academic degree in mechanical or electrical engineering or Electronics engineering or Instrumentation & Control engineering or Chemical engineering o
• Minimum 6 years experience as a field support engineer, machine control engineer, development engineer or technical support engineering covering sophisticated capital equipment
• Experience in delivering service / user training to groups of various sizes in person
• Experience of systems used in similar bioprocess applications is highly desirable
• Effective customer facing skills
• Accurate technical writing skills
• Ability to manage meetings effectively
• Strong, effective communication skills
• Team player

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About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

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Equal Opportunity Employer
At Sartorius, we believe that bringing together diverse perspectives is critical for our mission of simplifying progress in life sciences and bioprocessing so that new therapeutics can reach patients worldwide. We therefore actively recruit and hire diverse talent from a mix of cultures, genders, age groups, physical and mental abilities, educational backgrounds, career paths and more, and do not tolerate any discrimination against applicants or employees. More about diversity at Sartorius