Job Description

Working as part of the Infrastructure & Cloud organisation, the Service Effectiveness Senior Manager has oversight of the department service effectiveness bringing thought leadership in quality and compliance, risk and control and has a strong focus on overall service performance monitoring, reporting, and service evolution. Liaises with key representatives from both internal and external teams to the department and ensures it follows standard methodologies across our organisation.Looking for someone with a passion for quality and effectiveness of services in an IT organisation!Key responsibilities:

• Develop a horizontal structure to enable the Service Owners to better manage their services:
• Ensure full quality and compliance within the department by liaising with existing internal and external teams
• Implement standard methodologies of managing and monitoring the teams risks and liaise with external resources for any mitigations and controls.
• Create a simple, robust, and complete mechanism to unify the departments performance monitoring, reporting and overall view of the service evolution.
• Represent the department in any audit sessions and collaborate with the internal structures to prepare and mitigate any findings.
• Implement a robust approach in supporting all Service Owners to achieve data quality
• Lead the internal BCP/DRP creation, update and testing activities
• Contribute with key insights on service evolution that can enable more efficient capacity management and service improvement initiatives
• Drive and coordinate frequent infrastructure and service related internal hygiene activities to achieve compliance of our department and reduce risks
• Review constantly the department training compliance and drive adherence
• Communicate effectively and professionally with internal customers, senior management, vendors, and peers across the globe.
• Understand the impact of new technologies, changes into our service offering and take proactive measures to ensure future compliance and adjustment of reporting and effectiveness measuring methods
• Strong collaboration with all 3rd party Suppliers for them to adhere to the same effectiveness goals as internal teams
• Decrease overhead time from our internal teams and offer a constant simplified interaction (demand)
• Champion and deliver an agile and DevOps delivery methodology and a continuous improvement framework to drive efficiency and enable business agility.
• Manage and elevate relationships with key suppliers, setting performance standards and leading the resolution of issues.
• Lead or provide input to Monthly Reports, Budget, Business Cases, Service Level agreements and Vendor performance.

Minimum Requirements

• Significant experience of engineering and/or operations in User and Enterprise services space
• This is a People Manager role, leading a distributed team
• Degree in Computer Science, Software Engineering, Electronics / Electrical Engineering, Project Management, or equivalent experience
• Experience in Financial Services preferred
• Significant people management and multi-group management experience

Personal skills and capabilities

• Attention to detail
• Highly organised
• Self-starter, autonomous
• Strategic view
• Delivery oriented

Leadership Behaviours

• Ability to manage and motivate a team to deliver core service as well as improvement & innovation
• Results driven based on defined outcomes
• Global perspective with ability to act regionally and locally
• Strong relationship building, communication, and presentation skills with the ability to engage at Senior levels

Work ArrangementThis is a hybrid working role, with an expectation of being in the Bangalore office at least one day per week.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

London Stock Exchange Group