Service Desk Junior

Year Bangalore, Karnataka, India

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Monitoring of incident que and emails
Respond to the incidents/issues users report predominantly through Voice Interaction, email, Self-service, chat & remote support.
24X7 first line support for any IT related issues for all Marvell users
Catch and Dispatch of tickets to appropriate groups / individuals as per escalation matrix
Calling to on call person for Priority 1 tickets
Creating the reports and publishing to the stake holders
Providing initial level information to Senior SD engineer and / Or the Technical Team.

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