Service Desk
Job Description
Desired Competencies (Technical/Behavioural Competency) Must-Have
• Requires good verbal and written communication skills as well as strong customer service and interpersonal skills
• Need for international client (UK)
• Willingness to work in any shifts including night shifts
• Accountable to answer customer requests and assisting customer either by email/chat or over the phone
• Ability to understand customer issue and route to appropriate team
• Should be ITIL Foundation certified
• Must be a strong cross-team collaborator
• Requires the ability to thrive in a demanding, fast paced 24•7•365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
• Basic knowledge about Systems, backup and Network
• Ability to drive higher Customer Satisfaction and maintain the defined SLA-s and KPI-s
Good-to-Have 1. MCP & ITIL Certification.
SN Responsibility of / Expectations from the Role 1 Should posses' good communication skills. 2 Accountable to answer customer requests and assisting customer either by email/chat or over the phone
Desired Candidate Profile
Qualifications :BACHELOR OF ENGINEERING
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
-
-
Technical Service Desk (Immediate Joiner), Hyderabad
Hyderabad, Telangana
Job Detail
-
Job IdJD3518403
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationWB, IN, India
-
EducationNot mentioned
-
ExperienceYear