Job Description

about the role . To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults. . To provide a professional first technical point of contact for the customer. . Basic and Medium complexity fault-related cases diagnose and/or repair by effectively utilising software diagnostics and other Network/product utility programs. . To ensure cases are allocated to the most appropriate \'next step\' as part of the case flow process. . To perform technical escalations in line with company procedure. . To monitor systems, customer networks and products, and deal with alerts and events as appropriate. . To liaise and refer issues to correct/relevant entities . Document all troubleshooting and a case management actions in ticketing tool. about you . BE /BSc IT/BCA/Diploma in Engineering . Overall IT experience 2-3 years . CCNA prefered . ITIL V3 /V4 certified . Faimiliar witH ITSM (ServiceNow) & Monitoring tools . Excellent customer skills are required. . Good interpersonal and communication skills. . Good time management, and organisational skills. . Ability to work under pressure. . Ability to deal with multiple tasks. . Team work, uses a team approach to solve problem when appropriate. . A determination to process tasks according to pre-defined processes is essential. . Ability to build relationships with peer and management levels both with clients and the company management. . Proactive, self motivated additional information NA department International Zone L\'ambition d\'Orange Business est de devenir l\'int grateur r seaux et num rique de r f rence en Europe, en nous appuyant sur nos forces autour des solutions de connectivit nouvelle g n ration, du cloud et de la cybers curit . Nos 30 000 femmes et hommes pr sents dans 65 pays, dont chaque voix compte, sont tous anim s par la m me d termination et le m me esprit d\' quipe, pour construire les solutions digitales d\'aujourd\'hui et de demain et cr er un impact positif pour nos clients, pour leurs salari s et pour la plan te. Nous offrons des opportunit s passionnantes gr ce des projets innovants dans la data et le digital, le cloud, l\'IA, la cybers curit , l\'IoT, ou encore le digital workspace etle big data. Venez vivre cette aventure avec nous!

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