Job Description

at DigiCert
Bangalore

ABOUT DIGICERT

We\xe2\x80\x99re a leading, global security authority that\xe2\x80\x99s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world\xe2\x80\x99s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust\xe2\x80\x94an abstract idea\xe2\x80\x94to work. That\xe2\x80\x99s digital trust for the real world.

Position:
Service Desk Technician I

Description:
Under the direction of the Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee\xe2\x80\x99s technical needs resolved. Make sure all compliance requirements are met. Help on-board new hires and help with off-boarding employees. Have good computer skills, installing new application and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.

Responsibilities:
System Administration: Demonstrated knowledge of networks, telecom, and corporate applications, and hardware.
Help Desk: Provides customer service, delivery, ticket metrics, and inventory
Enforce Information Security Requirements: includes validating evidence, working with auditors, and following compliance requirements
Establish and maintain IT vendor relationships
Perform IT - related purchases and track spending
Procure hardware
Collaborate with other teams on projects
Provide a clear vision for your team, and relay vision to upward to higher leadership. improve existing processes, and propose and adopt new processes where applicable
Work closely with Service Desk IT-PM to manage various team projects
Travel when needed to Digicert sites in EU on a regular schedule.
Help with onboarding / offboarding employees and imaging new laptops

Qualifications:
Practical hardware and software computer knowledge. Working towards a technical degree.
1+ years of practical experience in the computer industry.
Organizational skills: managing multiple projects at a time
Very good practical Jira experience
Communication skills: able to effectively communicate, good vision able to work through challenging situations
Very good organizational skills
Self-motivated good vision looking forward