Service Desk

Year    Mumbai, Maharashtra, India
Reliance Industries Limited
126 Current Jobs Openings
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Job Description


Company OverviewWe are the force behind the meteoric rise of India\'s leading telecom operator Jio with 400 Million+ customers. We have powered an exhaustive list of digital apps & services delivering functionality, usability, engagement, scale, and loyalty. Our solutions serve both B2C and B2B customers and encompass an end-to-end 5G solution, AI/ML platforms, cloud-native OSS platforms, and sophisticated BSS solutions. Headquartered in Navi Mumbai, Maharashtra, Jio offers innovative services in the Media & Telecommunications industry. Visit for more details.Job OverviewWe are seeking a Junior Service Desk professional to join our team in Navi Mumbai. As a Full-Time employee, you will play a crucial role in providing customer service and technical troubleshooting support to our clients. This position requires a passion for solving problems and delivering exceptional service to ensure customer satisfaction.Key Responsibilities:Responsibilities:

  • Service Desk Call taking profile.
Respond to the issues reported by customer predominantly through voice and emails, chat, etc.Identify, investigate, and diagnose the issue.Provide resolution to customer based on in scope processes.Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group.Achieve defined targets.L1 Support for Resident, Non-Resident Guests & BelvedereL1 Support for Hotel Staff for Team InternetWi-Fi assistance for Hotel Events/Conferences.Qualification and Work ExperienceQualification: B.Sc. / BE /B TechWork experience: Fresher -2 YearsExcellent verbal and written communication skills with email etiquette and customer service skillsGood Analytical skillsBasic knowledge of IT infrastructure, Tools and networkProficient in Ms OfficeWilling to work in Rostered shifts as per project requirement.Competencies /Expertise Required (Functional & Behavioral)
  • Systematic problem-solving skills, with the ability to think.
  • Excellent in analytical thinking for translating data into informative visuals and reports.
  • Adaptable to change.
  • Quick Learner Open learn and work on new technologies and products
If you are interested please share below mention details :
  • Location
  • Preferred location
  • Current Co
  • Experience
  • Current CTC
  • Expected CTC
  • Notice Period
  • Offer in Hand
  • Highest Education
  • SSC %
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  • Graduation %
  • University Name
Email Id :Ashwini.chakor@ril.comExp : Fresher to 1 yearNote: Training will be provided for 15 daysPayroll co. Quess CorpRegards,Ashwini Chakor

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Job Detail

  • Job Id
    JD3462926
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mumbai, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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