Service Desk Manager
Job Description
The purpose of this role is to ensure the operational execution of technical support services to the business. The role will establish a customer centric environment, leading, coaching and developing the team to maintain best practice and service levels.:Key responsibilities:
Delivers service desk services to the business
Manages and develops Service Desk teams, functions and personnel
Ensures quality assurance measures are in place to maintain consistent Service Level Targets
Establishes, promotes and champions the use of best-practice frameworks and a culture of continual service improvement
Establishes, produces and monitors performance metrics
Maintains effective working relations with key customers, partners and stakeholdersSupport mac Laptopsknowledge in Mac troubleshooting / Laptop build.Lead a small team if required.Location: DGS India - Mumbai - Thane Ashar IT ParkBrand: DentsuTime Type: Full timeContract Type: Permanent
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Job Detail
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Job IdJD3595928
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationThane, Maharashtra - Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear