Service Desk Manager, Google Procurement Organization

Year    Bengaluru, Karnataka, India

Job Description

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Minimum qualifications:

  • Bachelor\'s degree in Supply Chain and Operations Management, Finance, or Business or equivalent practical experience.
  • 7 years of experience in multi-disciplined procurement, leading strategy development, execution and sourcing or a related function.
  • 3 years of experience managing category strategies and sourcing teams across multiple categories for both goods and services in the indirect category space.
  • Experience in managing and overseeing operations related to risk management, ensuring adherence to defined processes, accuracy, and timelines.

Preferred qualifications:

  • Master\'s degree or PhD in Procurement, Supply Chain Management, or a related field.
  • Experience in implementing process improvements, automation, and standardization within outsourced operations to streamline PR/PO processes and helpdesk functionalities.
  • Experience in collaborating with cross-functional teams to maintain high-quality helpdesk services and satisfactory resolution of queries.
  • Experience in data analysis and reporting, with the ability to analyze performance metrics and SLAs of partners and generate reports to monitor compliance and effectiveness.
  • Knowledge of procurement systems and tools, such as SAP, Oracle, or Coupa, and experience using these systems to manage procurement operations.

About the job

Financial Analysts ensure that Google makes sound financial decisions. As a Financial Analyst, your work, whether it\'s modeling business scenarios or tracking performance metrics, is used by our leaders to make strategic company decisions. While working on multiple projects at a time, you are focused on the details while finding creative ways to solve big picture challenges. In the Google Procurement Organization (GPO), the goal is to bring velocity, efficiency, and security to buying at Google, while partnering across Google to deliver solutions fit for purpose. The organization builds a culture of collaboration and innovation while providing opportunities for ongoing career growth and development. Within the Google Procurement Organization, the Procurement Operations team is responsible for providing scaled operations support and bringing growth to Google-wide sourcing, supplier, and contract management.
The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.

Responsibilities

  • Manage operations related to service desk services, ensuring adherence to defined processes, accuracy, and timelines and ensuring prompt and accurate resolution of inquiries, issues, or requests from internal stakeholders, or vendors.
  • Help establish standardized procedures and streamline workflows for service desk services, ensuring efficiency and compliance with procurement policies and guidelines, and implementing best practices.
  • Monitor performance metrics and service level agreements (SLAs) of outsourced partners to ensure compliance and maintain communication channels with internal stakeholders, including procurement teams, end-users, and senior management to address concerns and gather feedback.
  • Identify opportunities for process improvements, automation, and standardization within operations and implement changes and enhancements to streamline process.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google\'s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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Job Detail

  • Job Id
    JD3306060
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bengaluru, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year