Service Desk Associate

Year    Uttar Pradesh - Bangalore, Karnataka, India

Job Description


Hi all, we have a job opening for one of our Japanese multinational information technology (IT) service and consulting company:Location: Bangalore/Noida
Exp: 1.5+ yrs
Shift: US Night ShiftMandate skill:
1. Excellent communication skills
2. Experience in ITIL, basic troubleshooting. (Hardware & Software)
3. International inbound call handling experience (preferably UK/US).

  • Helpdesk Associate at Grade-4 position in Service Desk
  • Must be a Graduate.
  • Good communication skills with 6+ months of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.How to apply:You can share your resume at sumit.sourabh@cielhr.com

Ciel HR

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Job Detail

  • Job Id
    JD3490187
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Uttar Pradesh - Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year