Service Desk Analyst Role

Year    Bangalore, Karnataka, India

Job Description


:Role : Backup L2 AdminLocation : Bangalore /Chennai /PuneJob Summary -A senior Backup Admin (Commvault) with L2 skill who can support a critical client having more than 1000+ servers. The individual should be highly flexible, willing to support 24x5 on a rotational shift basis and weekend on call support.Years of experience needed -\xef\x82\xb7 Somebody with 3 to 5 years of Commvault experienceTechnical Skills:\xef\x82\xb7 Perform daily monitoring and management of Commvault/AWS/Azure backup systems.\xef\x82\xb7 Ensure successful completion of scheduled backup jobs and address any failures promptly.\xef\x82\xb7 Perform data restores as requested by users and other IT teams.\xef\x82\xb7 Test and validate backup and recovery processes to ensure data integrity.\xef\x82\xb7 Maintain accurate documentation of backup configurations, procedures, and policies.\xef\x82\xb7 Generate regular reports on backup status, performance, and issues for management review.\xef\x82\xb7 Develop and maintain disaster recovery plans and conduct periodic tests.\xef\x82\xb7 Participate in the Audit activity.\xef\x82\xb7 ITIL - Process on Incident and Change Management\xef\x82\xb7 Problem Management\xef\x82\xb7 Critical Incident Handling\xef\x82\xb7 Effective collaboration and team player\xef\x82\xb7 logical thinking to come up with RCA\xef\x82\xb7 Ready to support 24/7 support\xef\x82\xb7 Strong Oral and Written communicationCertifications Needed:\xef\x82\xb7 B.Tech or Diploma qualification.\xef\x82\xb7 Certification- Commvault/AWS/Azure BackupAbout MphasisMphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.Skills:PRIMARY COMPETENCY : BUR PRIMARY SKILL : Commvault PRIMARY SKILL PERCENTAGE : 60 SECONDARY COMPETENCY : DevOps SECONDARY SKILL : AWS / Azure Container Services SECONDARY SKILL PERCENTAGE : 20 TERTIARY COMPETENCY : IT Service Management TERTIARY SKILL : ITIL - Process Manager TERTIARY SKILL PERCENTAGE : 20About Company:Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis

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Job Detail

  • Job Id
    JD3429180
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year