Job Description

HiGreetings of the Day.We have a critical opening with our client for Service Delivery Quality Manager role for Bangalore location.Experience : 10 to 12 yrsLocation: Bangalore- WFOMode of Employment:Contract ( leading IT MNC)Job descriptionService Delivery Quality team is the key Business Accelerator Function providing Quality Control, Assurance, and Improvement support for our client engagements. This dynamic team plays a crucial role in ensuring noise-free and transformational delivery for our global client processes by providing extensive support early in the life cycle of the engagement, ensuring Metric health, enhancing engagement maturity, and driving focus on Problem Solving skills, Continuous improvement projects and Business Value benefits for our clients.Quality Team is playing a pivotal role working with our global customers to reimagine Business Process Management and Digital operations of the futureWe are looking for dynamic and self-motivated Quality managers to augment and be an integral part of this exciting and transformational journey.Our most successful candidates have:

• 10-12 years of overall BPM experience and 5+ years of relevant BPM Quality management experience in Order Management domain
• Proven experience in managing overall effectiveness of Processes through Quality Control deployment and other Assurance Interventions.
• Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
• Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency. Added advantage if certified as Six Sigma Green/Black Belt
• Ability to analyze complex data and share key process and business inferences/insights with the leadership team, including proactive operational risks and challenges.
• Experience in modernization and digitization initiatives to enhance adoption of digital tools
• Ability to project manage complex change initiatives by partnering with clients and drive design enhancements
• Collaborate with Delivery team to drive optimization initiatives including support in effort estimation, planning etc.
• Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis
• Strong communication skills and ability to represent the companys Quality as part of Senior Leadership reviews and potential client visits
• Ability to lead large Quality teams and constantly collaborate with external/internal and Global Quality teams to for successful execution of deliverables

About CIEL HR (Payroll Company) Ciel HR marks the return of HR visionaries to the HR Services industry, powered by technology and analytics. The Founders of Ma Foi, the pioneer of the HR services sector in India, along with some of the finest brains in the HR Services Industry have envisioned and built the firm, CielHR, to deliver the full range of Recruiting services from Executive Search, Recruitment Process Outsourcing and Staffing Permanent as well as Temporary roles through its offices in India and the Middle East. Website:Role really excits you kindly share resume to .RegardsGomathi

Ciel HR