Job Description

Service Delivery Manager - Load Balancer


Do you want to be part of a winning Team providing one of the most successful engineering access control solutions to the market? Maybe this position as Service Delivery Manager (load balancing, GSLB/DNS with F5 products) in Krak\xc3\xb3w is for you!
Our GSSC Team is expanding with more team members within the area of Network and Network Security. Are you one of the new SDM whom will be part of a Team working with global services having interaction with Americas, EMEA and APAC?
Global IT Shared Service Center is managing ASSA ABLOYs shared infrastructure and global application as well as application management for selected divisional solutions. The GSSC strategy is that the services we offer are outsourced in a multi-sourcing setup.
Role description: In this position you will be responsible to provide leadership in planning and managing IT infrastructure operations and production support related to Network and Network Security with a focus on F5 Load Balancer. You will aslo be inolve in architecture, design and implementation of solutions as well as making sure that the environment documentation is up to date. You will have great opportunity to Identify gaps and recommend improvements for change relating to new or existing processes. In close partnering with our internal customers and external strategic partners, you will increase the quality and efficiency for global IT infrastructure.
What you would you do as our Network & Network Security Service Deliver Manager: Position is within Global IT Shared Service Center (GSSC) and reports to Global IT Service Owner Network Security. In this role you will be driving solution and process improvements within the service areas of Load Balancer, interacting with our internal and external customers and application owners. Your main responsibilities will be:

• Lead team of Engineers in areas of network, network security, load balancing, DNS, SDDC, DDoS, WAF
• Provide and explain Subject Matter Expter level knowledge and experience to leadership, internal teams and suppliers
• Participating in management calls to provide update about your area
• Core escalation support for F5 services
• Assume responsibility and accountability for the achievement of targeted business results that include customer, team, and individual objectives
• Actively support, participate, and contribute toward the success of the business
• Act as a central support person in tracking, assigning tickets and reporting the status to management and customers
• Driving our vendor/partners and securing well-working services
• Support the departments strategy through positivity and leadership

The skills and experience you need:

• Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business
• Excellent analytical and problem-solving skills to work effectively with teams throughout organization
• Ability to coordinate and collaborate with geographically diverse staff and resources in both daily operations and event support
• Our ideal candidate will have a passion for, and a basic understanding of Load Balancer and domains and will be forward-thinking and progressive
• The candidate should have exhibit a can-do attitude to work collaboratively in a fast-paced environment with key stakeholders to deliver high service quality, reduce business impact, and increase customer satisfaction
• Strong organization and time management skills
• The candidate will need strong technical (English) writing skills and the ability to effectively communicate with customer managers and executives on technical issues
• You have a clear understanding of Global management and central handling of Network Security in DCs, on sites and cloud, like routing and IP/DNS.
• You have 8+ years of IT background experience within a project setting within large scale organization.

Whats in it for you:

• Stable employment in a friendly international atmosphere
• Place for your ideas, making ASSA ABLOY magical place to work
• Private Medical Care
• Multisport card
• Internal and external training
• In-house Swedish lessons
• Chill-out zone with PlayStation4 and table football
• Lunch Card
• Fruits in the office
• Office Breakfast every month
• Master Benefit
• Referral bonus for your efforts bringing the right people into our environment

Location
Olympia Technology Park, Guindy, Chennai

Application due
2023-03-31
Function
IT, Telecom & Internet Experience level
Mid-senior level Location
Chennai, India