Service Delivery Manager | 9 To 12 Years | Bengaluru, Mumbai, Hyderabad

Year Bangalore, Karnataka, India

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Manages teams of up to 30 people
Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA
Experience on Application Management (experience like Digital Technologies- Salesforce, MSD, Content, BPM, Java, Angular)
Management and be aware of KM processes that are necessary to effectively manage RUN
Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management
Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA process (Root cause analysis) and resolutions.6
Ensure minimizing all backlogs of issues reported from production
Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management

Primary Skills

Secondary Skills

Ref: 1756492Posted on: Mar 30, 2024Experience level: ExperiencedContract Type: PermanentLocation:Bangalore, KA, INDepartment: Digital

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