Job Description

Hi,

There is an urgent opening for the position of Service Delivery Executive at Aakash Institute (Bansdroni Branch).

Key Roles and Responsibilities:

• Attendance follow up and batch tracker updation
• Test follow up and updation in the tracker
• Proactively keeping in touch with every student in the batch to maintain connect and communicate the student's concern to Centre for resolution
• Ensure proper information flow to students, post admission i.e. login credentials, study materials, telegram link, doubt clearing and I Tutor information, test schedule, additional assignments, etc.
• Coordinating with student, centre and faculty to arrange a meeting related to academics, if required
• Calling of non performing students
• Doing absentee follow ups of students.
• Doing feedback calls and ensure proper tracking of any grievances till closure
• Attendance monitoring of students in tests
• Coordination with Academic and non academic departments to ensure student satisfaction
• Resolution of student queries over calls and mails.
• Preparing MIS reports

Desired Candidate Profile :

• Self motivated candidates who are open to multi tasking in a challenging environment ,having knowledge of MS office particularly MS excel and should have worked on track sheets.
• Candidate must be open for working on weekends and Sundays. Weekly off given on a weekday.
• Candidates having same or similar experience of client handling in Education / Service sector will be preferred.

Candidates living in and around central Kolkata/South Kolkata area are preferable.

Salary : upto 2.5 lacs. As per candidature and industry norms. Negotiable.

If you are interested kindly share your resume at hr.wb2@aesl.in

Job Type: Full-time

Pay: ?12,000.00 - ?22,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 1 year (Required)

Work Location: In person