Job Description

Job Title - Service Delivery Executive Intern

Company Overview: SafeAeon leads the industry as a top-tier Cybersecurity-as-a-Service provider, delivering 24x7 premium Managed Security Services with AI-powered and human-driven 24x7 SOC, cutting-edge technology, and cost-effective next-gen cybersecurity solutions. Specializing in SOC, MDR, EDR, DLP, Email Security, Penetration Testing, Digital Forensics, Incident Response, and Threat Intelligence, SafeAeon operates globally across 20+ countries, providing comprehensive solutions to combat evolving cyber threats.

About the Role

The Service Delivery (Cybersecurity) is a pivotal team in making the first impression on our customers who have signed up for SafeAeon service. A key aspect of this role is the need for regular and effective communication with clients, ensuring they are kept informed and engaged with the services provided. It requires a balance of technical expertise in Cybersecurity and outstanding interpersonal skills to manage client relationships effectively. We seek motivated, enthusiastic, and ambitious individuals eager to drive success for themselves, the service delivery team, and the company.?

Job Responsibilities

• Develop a detailed project plan aligned towards the signup services and ensure timely delivery of service.
• Develop and maintain a deep understanding of the SOC services provided to clients.
• Ensure the delivery of high-quality security services to clients by service level agreements (SLAs).
• Monitor and report on service performance, identifying areas for improvement.
• Do a daily scrum call with the internal team and align the task per the requirement.
• Keep the WBS/project plan updated per the scrum call meeting minutes.
• Register the issues with the Quality team regarding the customer onboarding & delivery of a service.
• Enforce the Proactive approach to identify the detection & remediation of issues in service before they happen.

The total training duration will be three months. The candidate will be trained in Cybersecurity Operations by SafeAeon from a Service Delivery prospect and paid a monthly stipend of INR 18,000 - 25,000/month. Upon completing the training, the trainees will be offered a Service Delivery Executive position in our company.

Qualifications

• Educational Background: MTech/ME (Computer Science/Cybersecurity/Information Security).
• Proficiency in communication skills and presentation skills.
• Comfortable with working in night shifts.

How to apply:

To be considered for this position, please send your cover letter and resume to recruitment@safeaeon.com. Ensure that your application clearly outlines your qualifications and experience relevant to the role you are applying for.

•We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.•

Job Types: Full-time, Permanent, Fresher, Internship

Pay: ?18,046.34 - ?25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Monday to Friday
• Night shift
• Rotational shift

Education:

• Master's (Preferred)

Work Location: In person