Job Description

Service Delivery Anaylst, I & DD - MUM01RQ Company : Worley Primary Location : IND-MM-Mumbai Other Locations : IND-KR-Bangalore, IND-MM-Pune, IND-TN-Chennai, IND-GJ-Vadodara, IND-MM-Navi Mumbai, IND-AP-Hyderabad, IND-WB-Kolkata Job : Shared Services Schedule : Full-time Employment Type : Employee Job Level : Experienced Job Posting : Jul 19, 2024 Unposting Date : Aug 2, 2024 Reporting Manager Title : Director - Transformation
: Position : Service Delivery Anaylst, I & DD - Service Now Developer.



The function of this role is to Design, develop and implement enhancements/fixes within ServiceNow, Ensure project and enhancement deployment as per conceptual design documentation



and architecture and Collaborate with various Information Technology and business stakeholder groups to ensure deployed solutions meet all agreed upon criteria


Building on our past. Ready for the future.



Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We're bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.


Key Responsibilites:


• Build and maintain Service Catalogues inclusive of flow designer and integrationhub.
• Create and maintain client scripts, business rules, UI Policies, widgets, etc. (JavaScript)
• Troubleshoot and resolve any potential technical application issues
• Adhere to ServiceNow best practices (code best practices, update sets, table relationships, application customization, etc.)
• Adhere to Worley Change Management principles to ensure the stability of sub-production and production environments
• Proactive, responsive and focused on anticipating future requirements and/or issues
• Recover quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation.
• Develop clear and concise technical/process documentation
• Assist with application enhancements planning, testing and implementation.

##### Personal Qualities/ Behaviours:


• Strong work ethic
• Detail oriented and able to solve problems with efficient troubleshooting
• Self-driven and takes responsibility



Qualification and experience required:


• Fluent in spoken and written English
• 5+ years experience as a ServiceNow Administrator
• 5+ years experience using JavaScript in ServiceNow
• 5+ years experience as an administrator for ServiceNow Catalogs and Portals
• 5+ years experience integrating ServiceNow with other platforms via all available options (automated flat file loads and transform maps, web services, connectors, etc)
• Strong understanding of the Users, Groups, Roles, Security Groups, and User Criteria implementation in ServiceNow.
• Sound knowledge of industry standards and methodologies
• Ability to work with globally dispersed virtual teams across a number of disciplines
• Experience with Employee Center Pro, IntegrationHub, Virtual Agent, ITSM, AES, HRSD, applications highly desirable.


Moving forward together:



We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.



We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.



And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.



Whatever your ambition, there's a path for you here. And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.



Worley takes personal data protection seriously and respects EU and local data protection laws. You can read our full Recruitment Privacy Notice Here.



Please note: If you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Worley.