Service Coordinator
Job Description
Key Responsibilities:
1. Client Coordination:
Act as the primary point of contact for enterprise clients regarding service requests and support issues.
Ensure client requirements are understood and addressed promptly.
2. Service Management:
Schedule and manage service appointments, ensuring timely delivery of support and solutions.
Oversee device repairs, replacements, and warranty claims.
3. Enterprise Account Support:
Collaborate with the sales and technical teams to provide end-to-end service solutions for enterprise accounts.
Maintain accurate records of client interactions, service agreements, and SLAs.
4. Technical Coordination:
Work closely with Apple-certified technicians and IT teams to ensure quick issue resolution.
Monitor the progress of technical issues and provide updates to clients.
5. Process Improvement:
Identify bottlenecks in service delivery and propose solutions for operational efficiency.
Stay updated with Apple policies, service programs, and product updates.
6. Reporting and Documentation:
Prepare regular service reports and share insights with the management team.
Ensure compliance with Apple's guidelines and enterprise standards.
Job Type: Full-time
Pay: ?20,000.00 - ?22,308.70 per month
Schedule:
• Day shift
Experience:
• total work: 2 years (Required)
Work Location: In person
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Job Detail
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Job IdJD3543938
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTS, IN, India
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EducationNot mentioned
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ExperienceYear