Job Description

Service Co-ordinator
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#### Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

### This position reports to


Quality Control Manager

### Your role and responsibilities


In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer's guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. The work model for the role is: #LI - Onsite This role is contributing to Our Electrification Business in India. You will be mainly accountable for: o Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified. o Tracking completion of service visits and ensuring all documentation are completed in a timely manner. o Maintaining and monitoring competency and certification database. o Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery. o Good interpersonal and communication skills. o Strong analytical and aptitude skills o Time management and ability to prioritize and plan work effectively. o Result/Customer oriented, self-motivation, critical thinking, flexibility, and high capacity to work within multicultural teams. o Willing to travel. o Customer complaint resolution within specified time. o Interact with customers for complaint resolution in coordination with ABB sales representa-tives. o Verification and maintain all ASP records. o Defective collection from customers for analysis related activities.

### Qualifications for the role

• Bachelor's degree or diploma in Electrical Engineering
• Minimum 5 to 8 years of experience in relevant field
• Experience in service field for low voltage switchgear components like ACB, MCCB, control gear, pilot devices,
• relays, motor starters etc.
• Time management and ability to prioritize and plan work effectively.
• Strong analytical and aptitude skills
• Good interpersonal and communication skills

### More about us


ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability(TM) Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning