Job Description

? Attend to customer service calls and inquiries in a professional and courteous manner.

? Allocate service calls to technicians based on priority and availability, ensuring prompt

and efficient service delivery.

? Utilize the company CRM system to log, track, and manage all service calls and customer

interactions.

? Prepare repair quotations for air conditioning systems using Tally software.

? Follow up with customers for confirmation and approval of repair quotations.

? Coordinate with technicians and ensure all service calls are attended to within the

stipulated time frame.

? Maintain accurate records of all service calls, quotations, and customer interactions.

? Provide regular updates and reports to the management on service call status and

resolution.

? Assist in the preparation and distribution of service-related documentation and

communications.

? Handle any customer complaints or issues, ensuring they are resolved to the customer's

satisfaction.

? Proven experience in a customer service or service coordination role, preferably in the

HVAC&R industry.

? Proficiency in using CRM systems and Tally software.

? Previous experience in preparing quotations and handling customer approvals .

? Ability to work independently and as part of a team.

Job Type: Full-time

Pay: Up to ?300,000.00 per year

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)
• Tally: 1 year (Preferred)
• CRM software: 1 year (Preferred)
• Customer query resolution: 1 year (Preferred)

Work Location: In person