Job Description

Toshvin Analytical is a place where opportunity meets growth. We believe in providing the best quality service to our clients and in turn, helping businesses grow. We are a team of experienced professionals, looking for bright, motivated and committed individuals.
If you are interested in a long-term career with one of the leading instrumentation companies in India, please email your CV to: careers@toshvin.com

Position : Service Co-ordinator


Reports to:: DRM


Location : Goa, Chennai


Years of Experience : 2- 6 years of Experience


Minimum Qualification : Graduate in any discipline


Prefered Qualification : Post-Graduate/ Computer course (knowledge of working on Excel and CRM)


Responsibilities:


• To prepare the quotes for AMC, CMC, SCA (Spares/Consumables and Accessories) on daily basis
• Processing Service and SCA orders on daily basis
• Updating customer and instrument data in CRM
• Entering the payment receipt on daily basis in service software (Focus)
• Sending PIR (Pre installation requisites) to customers in coordination with technical expert
• To communicate with customers for following up the orders, commercial clarifications, outstanding payments, dispatch schedules
• To send Proforma Invoice and Tax Invoice to customers
• To communicate with internal backend team (Stores/Warehouse/Accounts) for order and dispatch related updates
• To assign the calls to engineers as directed by Service Managers
• Email communication with internal and external customers
• Daily backend support to branch service team


Key Success Behaviours (Key Competencies):


• Excellent written and verbal communication skills
• Fluency in Excel & Word
• Teamwork, Proactive and Energetic
• Taking initiative
• Ability to perform under pressure