Job Description

Job Title: Service CoordinatorReports to: Service ManagerDepartment: ServiceLocation: [Madhavaram,Chennai]Job Summary:We are seeking a highly organized and customer-focused Service Coordinator to join our team. The successful candidate will be responsible for coordinating service requests, scheduling appointments, and ensuring timely resolution of customer issues.Key Responsibilities:1. Coordinate Service Requests: Receive and process service requests from customers, either via phone, email, or online portal.2. Schedule Appointments: Schedule appointments with customers and assign technicians as needed.3. Dispatch Management: Manage the dispatch process to ensure timely arrival of technicians at customer locations.4. Customer Communication: Provide excellent customer service, responding to customer inquiries, and keeping them informed of appointment schedules and statuses.5. Technician Support: Provide administrative support to technicians, including preparing work orders, and processing paperwork.6. Data Entry: Accurately enter data into the service management software, including customer information, work orders, and appointment schedules.7. Reporting: Generate reports as needed to track service performance, customer satisfaction, and other key metrics.8. Continuous Improvement: Participate in process improvement initiatives to enhance customer satisfaction, efficiency, and productivity.Requirements:1. Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.2. Experience: 1-3 years of experience in a customer-facing role, preferably in a service coordination or dispatch environment.3. Skills:1. Excellent communication, organizational, and time management skills.2. Ability to work in a fast-paced environment and prioritize multiple tasks.3. Proficient in Microsoft Office and service management software.4. Strong problem-solving and analytical skills.

Expertia AI Technologies