Job Description

Job Title: Service Centre Manger

Product: Safe,Bank Locker,

A service center manager's responsibilities include:

• Managing the service department : Leading and managing the service team, including hiring, training, and performance management
• Setting standards : Establishing and overseeing service standards and procedures
• Ensuring quality service : Ensuring quality customer support and after-sales services
• Improving customer satisfaction : Collaborating with other departments to improve customer satisfaction and service efficiency
• Providing customer service : Providing prompt, professional solutions for customer inquiries
• Building customer relationships : Building lasting relationships with customers to ensure repeat customers
• Staying up-to-date : Staying updated on industry trends, best practices, and emerging technologies
• Preparing reports : Preparing and presenting regular reports to senior management on service performance
• Identifying opportunities for improvement : Proactively identifying opportunities for service improvement
• Maintaining compliance : Developing a working knowledge of industry laws and regulations to ensure compliance

Some skills and qualifications that may be helpful for a service center manager include:

• Excellent communication skills
• Strong leadership skills
• Exceptional interpersonal skills
• A bachelor's degree in a relevant topic, such as business administration
• Managerial experience, such as a supervisor or assistant manager
• Computer certifications relevant to applications like Microsoft Office

Job Type: Full-time

Pay: ?12,000.00 - ?17,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• Customer relationship management: 1 year (Required)
• Leadership: 1 year (Required)
• Team management: 1 year (Required)

Work Location: In person