Job Description

The Opportunity:Under close supervision, provide availability of refub instruments, troubleshooting, repairs and calibration to instruments; HPLC, GC, Spectrophotometer, electronic and mechanical equipment. Document and report all repairs and product failures, spare parts management.What wexe2x80x99re looking for:

• Education: Degree / Diploma in Electrical / Electronics / Biomedical engineering or any other stream
• Experience: Min 2-3 years of experience in Service in IVD

How you will thrive and create an impact:a) Service Center Activities
i) Overall management of the Service Center
ii) Receive and Log customer calls through Call Center Operation
iii) Sharing the information with the in-house engineer to take the call forward
iv) Managing Customer Data Base xe2x80x93 Share Point Application
(1) Updating database
(2) Updating / Correcting any mis information in the Share Point / Power App
v) Co-ordinate with warehouse for transfer of instruments to the Service Center & back for repairing / refurbishing / evaluation
vi) Co-ordinate with Facility Team, for packing the instruments received at the Service Center (Need Based)
vii) Maintaining Service Inventory of essential Spares & doing reconciliation monthly
b) Engineering Activities
i) Spares request from field engineers to be forwarded for processing further
ii) Follow up with field engineers for the return of the defective / unused spares
c) Admin Activities
i) Preparing quotes for AMC / Spares and facilitate invoicing after realization of payments
ii) Co-ordinate with internal teams (finance / facility / logistics / any other relevantxe2x80xa6) to clear any bottle necks in the process
iii) Create SAP codes, in the SAP system, for the spares which are not already in the system
iv) Proactively analyze the spares consumption pattern and set up multi-level alerts to initiate re-ordering in consultation with the Head xe2x80x93 Service & Application
v) Ensure accurate records of all the service relates activities in the service center & from the field viz.,
(1) Maintaining Installation Reports
(2) Maintaining PM Reports
(3) Maintaining any other service call records
d) Communication / Coordination with Principal companies for,
i) Escalation of technical calls from the field
ii) Timely submission of warranty claims for the defective spares, from the field
iii) Follow up for the submitted Warranty claims
iv) Procurement of Spares / consumables quote
2) Requirements
a) Good communication skills
b) Proficiency in writing Emails / working on excel
c) Working knowledge on SAP would be an added advantageDisclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.Why Avantor?Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!EEO Statement:We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.3rd party non-solicitation policy:By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

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