job details

Who are we ...
Randstad Enterprise operates in 70 countries, across 360 RPO programmes and more than 800 managed services programmes. We have US$11.8billion spent under our management and employ more than 3,800 talent experts. We create value by combining our proven processes with high-output technology tocreate efficiency, scalability and flexibility \xe2\x80\x94 all with an eye on a company\xe2\x80\x99s future business and talentneeds. Randstad Enterprise is a truly global company and so are our clients. This is role is specifically for - Randstad RiseSmart. Randstad RiseSmart, is the leading provider of contemporary career transition services for organizations in more than 40 industries and 80 countries. The first outplacement and redeployment provider to recognize, and respond to, the new Employee Relationship Economy,Randstad RiseSmart\xe2\x80\x99s \xe2\x80\x9cbeginning to beginning\xe2\x80\x9d approach combines dedicated career coaching and personal branding with patented technology and tools to support transitioning employees. Randstad RiseSmart partners with HR teams and provides onsite support, specialized trainingand secure reporting in a results-oriented approach. Founded in 2007, Randstad RiseSmart delivers landing rates exceeding 80 percent and time-to-placement 60 percent faster than national averages. The company has earned awards and recognition from more than a dozen organizations, including Bersin by Deloitte, Gartner Inc., the Brandon Hall Group and Fortune Magazine. Team you will work with: We are currently looking for a Service Associate who will be part of the Operations department, supporting efficient execution of various global processes. Job responsibilities;

• You will manage updates of customer information into the database system
• You will adhere to data workflows within service level agreements (SLA) and high accuracy
• You will collaborate with stakeholders to understand requirements and fulfil objectives
• You will prepare department monthly/ ad-hoc reports
• You will perform data analysis to review work process improvements, initiate or support

new implementation

• You will maintain Compliance and Regulatory Guidelines/ SOPs in managing client records
• You will undertake any assignments as and when assigned
• You should be able to manage and process high volumes of data accurately
• You will ensure the protection, accuracy and integrity of data, including monitoring and

reconciliation

• You will investigate data anomalies and ensure they are corrected
• You will document and review system irregularities and liaise with others to resolve them
• Contribute to report automation and simplification to free up time for in-depth analysis
• Identify ways to improve data accuracy and efficiency of various Processes
• Raise IT tickets, follow up and escalate until closure of issues about billing, source data,

etc.

• Streamline work processes, review, and provide feedback for improvement

Job Title: Service Associate Location: Remote Experience: 6+ months of experience in data processing Skills Required :

• 6 months to 2 years of prior experience in a similar or data process role

• Strong written and verbal communication skills
• Strong time-management skills and the ability to organize and coordinate multiple projects at onc
• Proficiency in Microsoft Office and other office productivity tools, with aptitude to learn new software and systems

• Flexible team player willing to do what it takes to get the job done; adaptable and enjoys a challenge

What can you expect in return from us?

• Competitive compensation and benefits
• Access to career coach as part of Randstad Risesmart\xe2\x80\x99s Worklife Career Coaching program
• Excellent work environment with an award-winning culture, Best Places to Work, Great Rated, Fortune\xe2\x80\x99s \xe2\x80\x9c100 Best Companies for Women,\xe2\x80\x9d and Glassdoor Rating of 4.3!
• Opportunity to contribute to Randstad RiseSmart\'s continued success in a highly visible and impactful role
• Be a part of an ambitious, tight-knit team with opportunities for growth in your role

Get in touch: Email: apurva.sharma@randstadrisesmart.com


Who are we
Randstad Enterprise operates in 70 countries, across 360 RPO programmes and more than 800 managed services programmes. We have US$11.8billion spent under our management and employ more than 3,800 talent experts. We create value by combining our proven processes with high-output technology tocreate efficiency, scalability and flexibility \xe2\x80\x94 all with an eye on a company\xe2\x80\x99s future business and talentneeds. Randstad Enterprise is a truly global company and so are our clients. This is role is specifically for - Randstad RiseSmart. Randstad RiseSmart, is the leading provider of contemporary career transition services for organizations in more than 40 industries and 80 countries. The first outplacement and redeployment provider to recognize, and respond to, the new Employee Relationship Economy,Randstad RiseSmart\xe2\x80\x99s \xe2\x80\x9cbeginning to beginning\xe2\x80\x9d approach combines dedicated career coaching and personal branding with patented technology and tools to support transitioning employees. Randstad RiseSmart partners with HR teams and provides onsite support, specialized trainingand secure reporting in a results-oriented approach. Founded in 2007, Randstad RiseSmart delivers landing rates exceeding 80 percent and time-to-placement 60 percent faster than national averages. The company has earned awards and recognition from more than a dozen organizations, including Bersin by Deloitte, Gartner Inc., the Brandon Hall Group and Fortune Magazine. Team you will work with: We are currently looking for a Service Associate who will be part of the Operations department, supporting efficient execution of various global processes. Job responsibilities;

• You will manage updates of customer information into the database system ...

• You will adhere to data workflows within service level agreements (SLA) and high accuracy
• You will collaborate with stakeholders to understand requirements and fulfil objectives
• You will prepare department monthly/ ad-hoc reports
• You will perform data analysis to review work process improvements, initiate or support

new implementation

• You will maintain Compliance and Regulatory Guidelines/ SOPs in managing client records
• You will undertake any assignments as and when assigned
• You should be able to manage and process high volumes of data accurately
• You will ensure the protection, accuracy and integrity of data, including monitoring and

reconciliation

• You will investigate data anomalies and ensure they are corrected
• You will document and review system irregularities and liaise with others to resolve them
• Contribute to report automation and simplification to free up time for in-depth analysis
• Identify ways to improve data accuracy and efficiency of various Processes
• Raise IT tickets, follow up and escalate until closure of issues about billing, source data,

etc.

• Streamline work processes, review, and provide feedback for improvement

Job Title: Service Associate Location: Remote Experience: 6+ months of experience in data processing Skills Required :

• 6 months to 2 years of prior experience in a similar or data process role

• Strong written and verbal communication skills
• Strong time-management skills and the ability to organize and coordinate multiple projects at onc
• Proficiency in Microsoft Office and other office productivity tools, with aptitude to learn new software and systems

• Flexible team player willing to do what it takes to get the job done; adaptable and enjoys a challenge

What can you expect in return from us?

• Competitive compensation and benefits
• Access to career coach as part of Randstad Risesmart\xe2\x80\x99s Worklife Career Coaching program
• Excellent work environment with an award-winning culture, Best Places to Work, Great Rated, Fortune\xe2\x80\x99s \xe2\x80\x9c100 Best Companies for Women,\xe2\x80\x9d and Glassdoor Rating of 4.3!
• Opportunity to contribute to Randstad RiseSmart\'s continued success in a highly visible and impactful role
• Be a part of an ambitious, tight-knit team with opportunities for growth in your role

Get in touch: Email: apurva.sharma@randstadrisesmart.com