Job Description

About this opportunity

You will also be responsible for developing and maintaining the scope, definitions, guidelines and controls for the Asset and Configuration Management process. You will Ensure regular checks are carried out on information contained in the-CMDB tools and systems, and ensure it is an up-to-date representation of the live production environment. Ensure a set of accurate, relevant, and consistent data within the CMS, which can support the needs of the Operational environment and customer priorities. Uniquely identify all Cis in order to define the classes and types including attributes and relationships that are vital to properly identify and model the characteristics of the configuration items in the environment

• We believe in trust - we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible!

What you will

• Responsible for ensuring that only authorized and identifiable CIs are in the customer network and that there is a corresponding accurate and complete CI record representing the CI in the CMDB or CMS
• Ensuring no CIs are added or modified without the required authorization and those modifications are recorded in the-CMDB
• Audit of configuration information in the-CMDB and its relationship with data from the constituent network when required
• Guarantee that Ericsson delivers a technical solution in accordance to the agreed change request (specification) and in co-operation with the-customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the-service
• The overall E2E technical architecture of the-Service. Deep understanding and knowledge of the-Service and underpinning applications, infrastructure and data analytics that supports it, including competence in Machine Learning (ML), Artificial Intelligence (AI) and Automation of Data Analytics.
• The technical planning and design of a New Service, or change / update to an existing Service. Includes necessary configuration design for the applications and infrastructure. and Service Catalogue Management.
• The technical management of the Service throughout its lifecycle. Includes roadmap, change / release management, demand and capacity management, deployment, and termination, along with the required testing and evaluation of-the Service to support the customer experience.
• Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management
• Responsible for identification and assessment of risks within the Network/service

You will bring

• Collaborate with Customer, MSCLT, SDU SL Operate, Service Owner, SDU Customer Support, Technical Authority, E2E Service Experts - End to end leads to ensure timely project work and Operations support
• Implementations of activities related to 2G/3G/4G/5G technologies and Expertise required with respect to Nokia, Huawei, Ericsson
• Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
• Good-understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G and interface/protocol level analysis like Gn, Gb, Gp, Gx, Gy, Iu-CS, Iu-PS, S5, S8, S11, S1-U, S1-C, etc.
• Good E2E domain knowledge, call flows, network nodes & its functions
• Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, valuable services
• KPI formulae, KPI degradation and KPI trouble-shooting. Analytical and synthesis capabilities
• Solid knowledge of operation and trouble-shooting of multivendor telecommunication equipment\'s
• Knowledge of dashboarding & visualization tool. (Power BI, Tableau etc., )
• Good Understanding of Machine Learning, Artificial Intelligence & Cloud technologies and Scripting
• Core and access network performance / configuration parameters and their interpretation and usage.

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\'s toughest problems. You\xc2\xb4ll be challenged, but you won\'t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

Primary country and city: India (IN) || India : Karnataka : Bangalore
Job details: E2E Service Expert Job Stage: Job Stage 7

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds \xe2\x80\x93 you will be redefining it at a company where you\xe2\x80\x99re empowered to lead and perform at your very best.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

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