Job Description

Location: Mumbai, Maharashtra, India
Job ID: 75909We Elevate... YouJoin Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.Established in 1998, Schindler India is a wholly owned subsidiary of Schindler Holding Co. We supply elevators, escalators and mobility technology for all market segments: residential apartment blocks, business and shopping centers, high-rise towers as well as transport infrastructure such as metro stations and airport terminals. With sales growth double that of the industry, a rapidly burgeoning portfolio and expanding employee base each year, Schindler India is poised for a leadership position in India in the short term.Join us as aService and Maintenance Manager (Manager/ Sr. Manager)We Elevate... Your Responsibilities1. Role: Responsible for Deploying the EI strategy to achieve the objectives of responsiveness, reliability and customer satisfaction and profitability2. Responsibility:
Operational
- Achieves the monthly quarterly and annual financial targets of operating revenue, contribution 1 (C1) & Product Line Result (PLR).
- Responsible for ensuring deployment technical training and technical circulars (TCs) for maintenance staff
- Ensures deployment of maintenance people/ resources to all the operating locations (Delhi and other cities), so that there is a balance between contract fulfillment, productivity and meeting customer expectations.
People
- Sets objectives for his team in line with the Branch/ region objectives and bases on the guidelines provided by the company
- Supervises the Group Leaders and the EI sales team to achieve the region targets on Mean Time Between Callbacks (MTBC), SU, Customer satisfaction, Contracts conversion, contract price
- Assesses skills and competency for his team (GL's and team members) and uses various intervention like coaching, on the job training and classroom training in coordination with the Branch Manager and Sr. Manager Maintenance at Mumbai.We Elevate... Your Best SelfEducation:
Mandatory: Diploma or BE
Desirable: MBA
Professional experience:
- Exposure to the Service Business
- Managed Service operations for a systems driven company for at least 2 years
Languages: (+ levels: proficiency, advanced, intermediate, basic)
- English(proficiency),
- Hind (proficiency)
- Regional languages (basic)
Preferences : Experience in the elevator industry.We Elevate... YouCan You Elevate Us?Contribute to our success and join us in shaping the mobility of tomorrow! We look forward to receiving your complete online application. For questions, please contact Mitchelle Dsouza,At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.We Elevate

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