Job Description

Position Title: Service Advisor Trainee
Location: Maijo Moto, Maruti Suzuki Arena, [Location]
Department: Service
Reports To: Service Manager / Senior Service Advisor

About Us:
Maijo Moto is a leading authorized Maruti Suzuki Arena dealership offering premium services to Maruti Suzuki customers. Our goal is to deliver the highest level of service quality and customer satisfaction. The Service Advisor Trainee position is designed to train individuals to become experts in providing excellent customer service while assisting in vehicle service management.

Job Responsibilities:

• Customer Service:
• Greet customers promptly and courteously when they arrive at the service center.
• Listen actively to customers' vehicle-related concerns and service needs.
• Provide basic information regarding the service processes, repair costs, and maintenance packages.
• Service Consultation:
• Assist customers in understanding the importance of regular vehicle maintenance and repairs.
• Provide service recommendations based on initial diagnostics and customer concerns.
• Document customer complaints and vehicle issues accurately in the service management system.
• Service Appointment Management:
• Help schedule service appointments according to customer convenience.
• Coordinate with the service team to ensure timely completion of vehicle services.
• Update customers on the status of their vehicle, including any delays or additional work needed.
• Technical Understanding:
• Assist with basic vehicle inspections and troubleshooting under the supervision of senior advisors and technicians.
• Learn about Maruti Suzuki Arena vehicles, their specifications, and typical maintenance schedules.
• Understand the diagnostic tools and equipment used in the service department.
• Billing & Documentation:
• Assist with preparing job cards, invoices, and warranty documentation.
• Ensure that all service records are accurately updated in the customer database.
• Support the team in processing warranty claims, spare parts requests, and other related paperwork.
• Customer Follow-Up:
• Ensure customer satisfaction by following up post-service to gather feedback.
• Address customer concerns, providing timely and effective solutions or escalating issues when necessary.
• Encourage customers to leave reviews or ratings about the service experience.
• Training and Development:
• Participate in training programs to enhance product knowledge, service skills, and customer handling techniques.
• Work under the mentorship of experienced service advisors to develop expertise in vehicle servicing and customer communication.
• Continuously improve knowledge of Maruti Suzuki service standards and the Arena model-specific offerings.
• Maintaining Service Standards:
• Ensure that the service department operates in line with Maijo Moto's standards of cleanliness and efficiency.
• Help ensure the timely and accurate completion of all jobs as per customer expectations.
• Assist in managing inventory for spare parts, keeping track of stock levels.

Qualifications:

• Education:
• A graduate or diploma holder in Automobile Engineering, Mechanical Engineering, or related fields.
• Freshers or individuals with up to 1-2 years of experience in the automobile service industry are welcome to apply.
• Skills and Abilities:
• Basic knowledge of vehicle servicing, automobile mechanics, and diagnostics.
• Good communication and interpersonal skills to effectively interact with customers.
• Ability to work under pressure, handle multiple tasks, and manage customer expectations.
• Proficiency in MS Office (Word, Excel) and willingness to learn service-related software.
• Familiarity with Maruti Suzuki vehicles and Arena-specific services is an advantage (training will be provided).

Personal Attributes:

• Customer-Centric: A passion for providing excellent customer service and building customer relationships.
• Quick Learner: Ability to learn technical details of vehicles and service operations.
• Detail-Oriented: Strong attention to detail to ensure accurate documentation and service recommendations.
• Professionalism: Maintain a high level of professionalism in all customer interactions and internal communications.

Working Conditions:

• Full-time position with a flexible work schedule (rotational shifts including weekends and holidays as per the service requirements).
• Uniforms and safety gear will be provided.
• Hands-on training will be provided to develop the required skills.

Compensation & Benefits:

• Competitive stipend during the training period.
• Opportunity for performance-based incentives after successful completion of the training program.
• Career growth and development opportunities within Maruti Suzuki Arena.

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Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?25,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person