Job Description

Service Advisor - Marikar Honda Service Centre

Location:

Statue

Department:

Service

Reporting to:

Service Manager

Job Type:

Full-Time

Key Responsibilities:

Greet and assist customers arriving at the service centre. Understand and record customer complaints, requirements, and preferences related to their Honda 2-wheeler. Explain recommended services, job scope, and cost estimates clearly to customers. Open job cards and maintain detailed service records for each vehicle. Coordinate with technicians to prioritize service jobs and ensure timely completion. Conduct follow-ups and update customers on job status, any additional repairs, and delivery time. Ensure proper documentation, billing, and payment collection. Handle customer feedback, concerns, or complaints professionally and escalate unresolved issues to the Service Manager. Promote periodic maintenance services and AMC (Annual Maintenance Contracts). Ensure customer satisfaction and maintain CSI (Customer Satisfaction Index) targets as per Honda standards. Assist in post-service follow-up calls and maintain customer relations.

Key Skills & Competencies:

Strong communication and interpersonal skills Basic technical knowledge of two-wheelers (preferably Honda models) Customer-centric approach Ability to handle pressure and multitask Computer literacy (Job card management, billing software, MS Office) Problem-solving attitude

Qualifications & Experience:

Education:

Minimum 10+2; Diploma in Automobile Engineering or Graduation preferred

Experience:

1-3 years in a service advisory or customer service role in the automobile industry (2-wheeler experience preferred)
Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?18,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Fixed shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person