Job Description

A Service Advisor at Kumar Automobiles Dealership of Maruti Suzuki , specifically one with a Diploma in Mechanical and Electrical Engineering , brings a deeper level of technical expertise to the role. This background enhances the advisor's ability to understand complex vehicle issues, communicate effectively with the workshop technicians, and provide more informed recommendations to customers. Below is an overview of the role, with a focus on the additional value a candidate with this diploma would bring.

Key Responsibilities of a Service Advisor with a Mechanical & Electrical Engineering Diploma:1. Technical Diagnosis & Troubleshooting :

• Advanced Problem Identification : Use your mechanical and electrical knowledge to better understand customer complaints, such as engine issues, electrical faults, or vehicle performance problems.
• Assist in Diagnosis : Help workshop technicians with diagnosing complex issues by providing insights based on your technical expertise, ensuring faster and more accurate resolutions.
• Clarification for Customers : Translate technical jargon into easy-to-understand terms for customers, explaining the causes and potential solutions for their vehicle issues.

2. Customer Interaction & Technical Consultation :

• Detailed Consultation : When customers bring in vehicles, explain the mechanical or electrical problems in detail based on your knowledge, helping them understand the importance of specific repairs or maintenance tasks.
• Service Recommendations : With your technical understanding, you can recommend appropriate service solutions like replacing or repairing specific mechanical components (engine, suspension) or electrical components (battery, wiring).
• Educating Customers : Educate customers about vehicle systems such as fuel injection, transmission, or electrical systems and why particular services are necessary for their vehicle's longevity and performance.

3. Service Coordination & Supervision :

• Coordination with Technicians : With your background in mechanical and electrical systems, you'll work closely with technicians to ensure that diagnostic procedures are carried out properly, minimizing misdiagnoses and errors.
• Quality Control : Oversee the quality of repairs and ensure that the service provided adheres to Maruti Suzuki's standards, leveraging your technical knowledge to spot potential issues before the vehicle is handed over to the customer.
• Efficient Service Flow : Use your technical skills to optimize repair times and reduce unnecessary delays, ensuring that vehicles are serviced within the estimated time frame.

4. Maintenance of Documentation and Service History :

• Detailed Job Cards : Prepare and maintain precise job cards, detailing the mechanical and electrical issues diagnosed, along with the corresponding repairs or parts replacements.
• Warranty and Technical Documentation : Process warranty claims related to mechanical or electrical components, ensuring all paperwork is correctly filled out and claims are submitted per the manufacturer's guidelines.
• Tracking Technical Service Records : Maintain a comprehensive service history for each vehicle, focusing on tracking mechanical and electrical repairs over time to assist in future diagnoses and repairs.

5. Sales and Upselling Services :

• Technical Upselling : Given your in-depth knowledge of vehicle components, you can upsell specialized services, such as advanced diagnostics, suspension checks, or electrical system upgrades, that customers may not be aware of.
• Promote Advanced Features : Encourage customers to take advantage of Maruti Suzuki's advanced services like engine tuning, AC system cleaning, and electrical component upgrades, explaining how these services can improve vehicle performance or reliability.

6. Problem Solving and Customer Satisfaction :

• Complex Problem Resolution : When customers face unusual or complex problems, your mechanical and electrical engineering background allows you to resolve these issues more effectively, minimizing customer frustration.
• Technical Explanation of Delays or Costs : If repairs take longer or are costlier due to complex mechanical or electrical issues, you will be better positioned to explain the reasons for delays or increased costs clearly and professionally to the customer.

7. Training and Mentorship :

• Train New Advisors : With your technical background, you can mentor junior service advisors or technicians, helping them understand technical concepts more effectively and ensuring better communication between the service desk and the workshop team.
• Internal Workshops : You might also assist in organizing technical training sessions for other service staff to keep them updated on the latest mechanical and electrical technologies related to Maruti Suzuki vehicles.

8. Ensuring Vehicle Safety & Compliance :

• Safety Checks : Conduct thorough safety checks of mechanical and electrical components to ensure vehicles are safe to drive after service, in line with regulatory standards.
• Compliance with Standards : Ensure that all work carried out complies with Maruti Suzuki's standards and legal regulations, especially concerning mechanical and electrical components.

Specific Skills & Qualifications a Diploma in Mechanical and Electrical Engineering Adds:

• In-Depth Technical Knowledge :
• Understanding of both the mechanical systems (engine, transmission, suspension) and electrical systems (battery, wiring, alternators, sensors) of vehicles, which enables a more thorough evaluation of issues and repair solutions.
• Faster Issue Resolution :
• Ability to diagnose and identify mechanical or electrical issues quickly, reducing time spent on repairs and improving workshop efficiency.
• Better Communication with Technicians :
• Since you understand the technical language, you can communicate more effectively with technicians, ensuring the job is done right the first time and avoiding miscommunication between the service desk and the workshop team.
• Understanding of Vehicle Technology :
• Knowledge of modern vehicle technologies, such as electronic control units (ECUs), hybrid/electric vehicle components, and advanced engine management systems, allowing you to better assist with newer Maruti Suzuki models or special customer requirements.
• Enhanced Customer Confidence :
• Customers will trust your judgment and expertise, as they know you're equipped with technical knowledge to diagnose and explain their vehicle's issues accurately. This builds customer loyalty and ensures a high level of service satisfaction.
• Ability to Handle Complex Repairs :
• With your diploma, you'll be able to take on more complicated service tasks, either by recommending specialized services or directly assisting with diagnosing and addressing more intricate mechanical and electrical faults.

Additional Considerations for the Role:

• Experience in Automotive Service : Ideally, a candidate with a diploma in Mechanical and Electrical Engineering should have some practical experience, either as a technician or a service advisor in an automotive environment, to apply theoretical knowledge effectively in a customer-facing role.
• Soft Skills : In addition to technical proficiency, a strong customer-oriented mindset , problem-solving abilities , and excellent communication skills are crucial for success. A Service Advisor needs to be approachable, professional, and able to explain complex issues in layman's terms.

Summary:

A Service Advisor at Kumar Automobiles Dealership of Maruti Suzuki, with a Diploma in Mechanical and Electrical Engineering , is an integral part of the dealership's service team. Their technical expertise enables them to provide superior customer service by accurately diagnosing and explaining mechanical and electrical issues, overseeing quality repairs, and offering informed service recommendations. The combination of technical know-how and strong customer service skills ensures a seamless service experience for customers, ultimately leading to enhanced customer satisfaction and loyalty.

Job Type: Full-time

Pay: ?8,000.00 - ?15,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Fixed shift

Supplemental Pay:

• Performance bonus

Education:

• Diploma (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person