Service Advisor
Job Description
Job Summary:
- Greet customers and identify their service needs
- Provide estimates and recommendations for repairs and maintenance
- Schedule service appointments and manage workflow
- Communicate with technicians and customers about service status
- Upsell and cross-sell services and products
- Ensure customer satisfaction and resolve any issues
Key Responsibilities:
- Conduct vehicle inspections and identify necessary repairs
- Provide detailed estimates and explanations to customers
- Schedule service appointments and manage workshop workflow
- Coordinate with technicians to ensure timely completion of work
- Keep customers informed about service status and any additional work required
- Meet sales targets and upsell/cross-sell services and products
- Ensure customer satisfaction and resolve any issues or concerns
Requirements:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic mechanical knowledge (optional)
- Experience in customer service or a related field
- Strong organizational and time management skills
Job Type: Full-time
Pay: ?9,265.85 - ?15,337.42 per month
Benefits:
• Health insurance
• Paid sick time
• Provident Fund
Schedule:
• Day shift
Supplemental Pay:
• Performance bonus
• Yearly bonus
Experience:
• total work: 1 year (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3479948
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKarur, TN, IN, India
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EducationNot mentioned
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ExperienceYear