Job Description

• Greets customers in a timely, friendly manner and obtains vehicle information
• Ensure usage of vehicle protection materials cover in presence of customer.
• Conduct the Walk Around process along with customer and complete the vehicle inventory
• Customer verbatim & Campaign details should be update in DMS RO and same has to be handover to customer before leaving from reception.
• Provide appropriate Cost / Time estimate to customer which updated in DMS.
• Monitor the WIP and keep informed of changes of cost and completion times.
• Ensure proper vehicle Delivery Preparation of work completion & Vehicle cleanliness etc
• Inform the customer about vehicle readiness along with pre-invoice and payment options.
• Explain customers about Job done and Invoice details, handover replaced parts to customer before delivery of the vehicle.
• If need, conduct joint road-test along with customer & Final Inspector before delivery
• Ensure suitable PSF time & Instant feedback collection before customer made payment.
• Actively promote the Mopar Allied Business and Service Items to all customers.
• Ensure 100% Same Day Delivery for PMS vehicles with on time as per commitment.

Job Type: Full-time

Pay: ?15,000.00 - ?22,000.00 per month

Benefits:

• Internet reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Diploma (Required)

Experience:

• Automotive service: 2 years (Required)
• Customer service: 1 year (Preferred)

Location:

• Surat, Gujarat (Required)

Work Location: In person