Job Description

Service Advisor
Location: Sarona Ring Road, Raipur, India
Position Type: Full-time, Permanent
Department: Service

Company Overview:
BMW Munich Motors is a premier dealership dedicated to delivering exceptional automotive service experiences to BMW owners. Committed to customer satisfaction and excellence, we are looking for a skilled and enthusiastic Service Advisor to join our team in Raipur.

Key Responsibilities:

• Appointment Scheduling: Efficiently schedule customer appointments for vehicle servicing and repairs, ensuring optimal resource utilization.
• Repair Order Management: Accurately process repair orders, generate cost estimates, and handle invoicing with attention to detail.
• Customer Interaction: Deliver exceptional customer service in-person and over the phone, addressing inquiries, resolving concerns, and building lasting relationships.
• Issue Documentation: Log detailed descriptions of customer-reported issues for effective diagnosis and repair by technicians.
• Approval Handling: Secure customer approval for recommended repairs and services, maintaining transparency and trust.
• Product Promotion: Actively promote BMW parts, accessories, and services to enhance customer satisfaction and drive sales.
• Team Collaboration: Work closely with technicians and service managers to ensure timely and high-quality service delivery.
• Estimation & Updates: Provide accurate cost and time estimates for repairs, keeping customers informed throughout the process.

Qualifications:

• Bachelor's degree in Mechanical Engineering or a related field.
• Proven experience as a Service Advisor or in a customer-facing role within the automotive industry (minimum 1 year required).
• Basic knowledge of BMW vehicle parts, services, and accessories (preferred).
• Strong communication skills in both Hindi and English.
• Excellent interpersonal, organizational, and multitasking abilities.
• Professionalism in handling customer concerns and queries.

What We Offer:

• Competitive salary: ?15,000 - ?25,000 per month.
• Benefits including health insurance, paid time off, and reimbursements for cell phone and internet expenses.
• Performance and yearly bonuses.
• Opportunities for career growth and development within a world-renowned brand.
• A dynamic and collaborative work environment.

How to Apply:

If you are passionate about the automotive industry and customer service, please send your resume and cover letter to hr@bmw-munichmotors.in , detailing your experience and why you are the ideal candidate for this position.

Expected Start Date: 17/12/2024
Schedule: Day shift
Work Location: In-person

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?22,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Required)

Work Location: In person