Service Advisor (automobiles) Raipur/bhilai/korba/baloda Bazaar/narayanpur
Job Description
Job Title: Service AdvisorReports to: Service ManagerLocation: Automotive Dealership or Independent Repair ShopJob Summary:The Service Advisor is responsible for providing exceptional customer service, advising customers on necessary repairs and maintenance, and coordinating with technicians to ensure timely and quality work.Key Responsibilities:Greet customers, listen to their concerns, and ask questions to identify needed repairs or maintenance.Perform vehicle inspections and provide estimates for recommended services.Communicate repair options and costs to customers, addressing any questions or concerns.Schedule service appointments and manage workflow to meet customer needs and dealership/service shop goals.Coordinate with technicians to ensure accurate diagnoses and efficient repair times.Provide updates on repair status and notify customers of any changes or additional work needed.Handle customer complaints and resolve issues promptly and professionally.Maintain accurate records of customer interactions, repair orders, and sales.Meet or exceed targeted sales and customer satisfaction goals.Stay up-to-date with product knowledge, technical bulletins, and manufacturer recommendations.Ensure adherence to dealership/service shop policies, procedures, and quality standards.JOB APPLYCONTACT - NAMRATA - 9109999660
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Job Detail
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Job IdJD3490468
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChhattisgarh, India
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EducationNot mentioned
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ExperienceYear