Job Description

Customer Interaction

• Greeting and Consultation : Welcome customers and listen to their vehicle-related concerns or service requests.
• Needs Assessment : Understand the customer's requirements and suggest appropriate services or repairs.
• Explain Service Details : Clearly explain service packages, maintenance requirements, or repair options to the customer.

2. Vehicle Inspection and Diagnosis

• Preliminary Inspection : Perform a basic visual inspection of the vehicle to identify potential issues.
• Technical Communication : Liaise with the technical team to understand diagnostic results and repair needs.

3. Preparing Job Cards

• Service Documentation : Create detailed job cards, including customer complaints, service requests, and estimated costs.
• Approvals : Obtain customer approval for any additional services or repairs before proceeding.

4. Coordination with Workshop

• Scheduling : Coordinate with the workshop to schedule and prioritize service jobs.
• Parts Availability : Ensure that the required spare parts are available or requisitioned in advance.
• Quality Control : Monitor the progress of service or repair work and ensure it meets quality standards.

5. Customer Updates

• Status Updates : Inform customers about the status of their vehicle, including delays or additional repair needs.
• Cost Estimates : Communicate cost changes or additional repair charges transparently.

6. Post-Service Interaction

• Final Inspection : Review the work done on the vehicle before handing it over to the customer.
• Delivery : Ensure the vehicle is clean and ready for delivery.
• Billing and Payment : Explain the bill and assist with payment processing.

7. Customer Relationship Management

• Feedback Collection : Gather customer feedback to understand their satisfaction with the service provided.
• Service Follow-Up : Follow up with customers to remind them of routine maintenance or resolve post-service concerns.

8. Record Keeping

• Maintain accurate records of service history, complaints, and customer preferences in the DMS (Dealer Management System).

Key Skills Required

• Technical Knowledge : Basic understanding of automotive systems and repairs.
• Communication Skills : Ability to communicate technical details to non-technical customers.
• Customer Service : Focused on customer satisfaction and building trust.
• Problem-Solving : Ability to address complaints or unexpected issues effectively.
• Multitasking : Manage multiple customers and service requests simultaneously.

Job Type: Full-time

Pay: ?9,000.00 - ?15,000.00 per month

Schedule:

• Fixed shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person