Job Description

OverviewAs one of the worlds leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. Weve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 7,500 employees are working on this permanent challenge, at over 90 locations on all continents.We are looking for an experienced service administration employee (m/f/d) for a limited period of 2 years at our Bangalore location.ResponsibilitiesYou work at the Bangalore location and support our service administration team worldwide with the aim of carrying out efficient order processing within the defined response times. You work together with other departments such as sales, production, finance and shipping and ensure a high level of customer satisfaction. Your main areas of responsibility are:

• Creation of detailed quotes for all service cases such as spare part deliveries, repairs and service contracts. Checking order documents according to internal specifications and entering orders in the SAP ERP/Salesforce system
• Creation of order confirmations, delivery documents and invoices as well as export documents for international order processing
• Electronic archiving of all order-related documents
• Communication with international customers and distributors as well as with worldwide sales and service offices.
• Additional areas of responsibility and specialization after training

• Warehouse management of spare parts worldwide to ensure quick availability of spare parts
• Creating reports to analyze service-relevant key figures using BI applications (e.g. SAC, Tableau)

Qualifications

• M.sc / Graduate in Commerce / Science
• Minimum 4 years of relevant experience in customer Service support / commercial and sales-oriented area, ideally in industry/export
• Experienced in using common office programs; SAP/Salesforce knowledge (SD module) is an advantage
• Experience working with databases and analyzing key business figures using BI tools is an advantage
• Good knowledge of English is required
• Good communication skills and high resilience
• Precise and independent way of working

We offer:

• An interesting job in a dynamic environment
• Thorough training and continuous training
• Performance-related pay that meets requirements
• Social benefits of a progressive company
• A future-oriented career path

Interested? Then apply to us! Please include your salary expectations and possible starting date in your cover letter. We are looking forward for your online application!

Bruker