Job Description

Itxe2x80x99s not just about your career or job titlexe2x80xa6 Itxe2x80x99s about who you are and the impact you will make on the world. Because whether itxe2x80x99s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, youxe2x80x99re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.Itxe2x80x99s not just about your career or job titlexe2x80xa6 Itxe2x80x99s about who you are and the impact you will make on the world. Because whether itxe2x80x99s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, youxe2x80x99re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.Who are we?Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.Wabtec is focused on performance that drives progress and unlocks our customersxe2x80x99 potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!Key Responsibilities:Manages and monitors all installed systems and infrastructure for Wabtec to be in line with company guidelines or SOPxe2x80x99s.Ensures the highest level of systems and infrastructure availability.Log network incidents and service disruptions, capturing relevant information and details about the reported problems.Respond to alerts and alarms promptly, assessing the severity of issues and initiating appropriate troubleshooting procedures as per the defined SLA.Initial Troubleshooting: Conduct initial troubleshooting steps, such as basic checks and tests, to determine the nature of the reported issuesAble to perform data backup, disaster recovery, and data migration & patch upgrade activitiesEscalation: Escalate issues to Level 2 or Level 3 engineers when necessary, ensuring that more experienced team members handle complex problemsCollaborates with other team (APAC/EMEA/AMER) to ensure high quality deliverables within organization guidelines, policies, and procedures.Maintain detailed records of incidents, actions taken, and solutions applied, ensuring transparency and knowledge retention.Deals with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders.Provide clear and concise updates to Users / internal stakeholders regarding incident status and resolution progress.Excellent troubleshooting skillsAbility to work flexible hours/shiftsGood written and verbal communication skills.Technical Skills:Must have experience ticketing tools like Servicenow/JIRA/Remedy etc.Must have experience in monitoring tools like Solarwinds/JIRA/REMEDYExperience with virtualization (e.g., VMware, Virtual Box)Good to have cloud environment experience (Azure/AWS)Good to have Experience with automation tools (Terraform, Ansible)Hands on Network experience on Router, Switches, Firewalls, APxe2x80x99s, VPNxe2x80x99s,Knowledge of Networking protocols TCP/IP, DNS, DHCP, etc.Education & CertificationBE/B.Tech in computer science / Electronics & communications / ITGood to have certifications: MCP/MCSA/Azure/AWS/ITIL.v4Our Commitment to Embrace Diversity:Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the worldxe2x80x99s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.We believe in hiring talented people of varied backgrounds, experiences, and stylesxe2x80xa6 People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.Who are we?Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.Wabtec is focused on performance that drives progress and unlocks our customersxe2x80x99 potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!Our Commitment to Embrace Diversity:Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the worldxe2x80x99s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.We believe in hiring talented people of varied backgrounds, experiences, and stylesxe2x80xa6 People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Wabtec