Job Description

Do you have a passion for network infrastructure technologies Would you enjoy maintaining mega scale global internet platform infrastructure Join our Server Tech Services Team! Our Network Infrastructure organization is responsible for Akamai\'s EdgePlatform - one of the world\'s largest distributed platforms consisting of over 250,000+ servers across 137 countries. This platform handles a significant portion of the world\'s Internet traffic. Our Server Tech Services team works on hardware and network issues on Akamai\'s infrastructure. Partner with the best You will be continuously challenged in the Team as you learn and apply new skills. As a Server Tech Services Engineer , you will be responsible for: Diagnosing hardware and network issues remotely Facilitating server repairs working with ISP and Field Engineers to fix those issues Coordinating return of Akamai equipment back to the warehouse/vendors Working with the hardware engineering team to identify and resolve different types of hardware issues occurring after the equipment are deployed Monitoring hardware failure patterns and proactively reporting to Hardware Engineering and vendors Monitoring and improving quality of troubleshooting and maintenance procedures. Do what you love To be successful in this role you will: Have Bachelor\'s Degree in technology or related field Have 3+ years of hands-on network and server hardware experience Have basic knowledge of server hardware technologies such as types of hard drives, RAMs, motherboards and RAID Have basic knowledge of layer 1 and 2 troubleshooting skills, OSI Model and Unix/Linux command-line interface (CLI) Have ability to maintain good working relationships with internal and external stakeholders, third party service providers and vendors Have exposure to Data center technologies and infrastructure Work in a way that works for you FlexBase, Akamai\'s Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together. At Akamai, we\'re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you\'ll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About us Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world\'s most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients Come join us and grow with a team of people who will energize and inspire you! #LI-Remote

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