Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestones best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview

Responsibilities This position supports the HCM systems team in the prioritization, assessment, selection, planning, execution, maintenance and support of Workday HCM, as well other systems, both 3rd party and proprietary, used by the Company across the globe. This position will also build partnerships with teams in IT and Human Resources to help accomplish goals and objectives.

• Workday HCM system management (including, but not limited to, maintenance and configuration of allocations; creation, maintenance, testing and review of integrations to 3rd party systems)
• Assist team with maintenance of metadata, business processes, security groups and user-raised support tickets for Workday HCM and other financial systems
• Adhere to established Service Level Agreements for support tickets and delivering on commitments
• Lead the implementation, configuration, testing, integrations, maintenance, monitoring, support, tax and reporting compliance, integrity of internal controls and issue resolution of all proprietary and 3rd party systems.
• Encourage and support team initiative(s) to enhance user involvement and knowledge of the HCM systems
• Partner with diverse stakeholders to design, test, implement and maintain best practices for systems and processes within the configuration of Workday
• Partner with business gathering requirements, developing fit/gap analysis, training on new features, and providing adoption recommendations of new or deprecated functionality from Workday HCM releases and updates
• Configure, test, and implement new features and/or enhanced functionality for Workday HCM
• Collaborate and partner with users to ensure systems are leveraged to drive efficiencies
• Assist team with completion of user acceptance testing for Workday feature releases to ensure key user stakeholders understand changes
• Develop, configure, and modify custom Workday reports and dashboards
• Participate in implementations, upgrades, integration, support, and enhancement of systems
• Prepare, summarize, and timely submit external auditor requests related to IT/support of financial systems
• Partner with external contractors for 3rd party support when necessary

Qualifications

• Bachelors degree in Business, Information Systems, Computer Science, or related field
• 10+ years of experience in a HCM system administrator role
• 5+ years of experience with Workday HCM including functional configuration, testing, business process optimization, and maintenance
• Proficiency in Excel (can perform complex functions)
• Analytical and problem-solving skills with attention to detail
• Strong verbal and written communication skills
• Ability to focus and deliver on key deliverables in an environment with competing, multiple priorities
• Excellent organizational and collaboration skills
• Ability to work through complex issues and challenges

Preferred Skills

• Multinational company experience
• Experience partnering with software engineering teams on integrations

Compensation

Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.