Job Description

Job Overview We are looking Windows Platform engineer who can quickly develop a good understanding of the ARM IT infrastructure and the needs of the user base. On a day-to-day basis follow the ITIL processes including Incident, Change, Problem, Request, and Knowledge. Contribute to, and take ownership of, ongoing improvement and stability initiatives of Arm\'s IT infrastructure via automation. Act on and improve system monitoring and alerting to maintain the integrity of the live environment across multiple global data centers. Provide mentorship and support on advancing legacy infrastructure towards current versions or technologies. Maintain and update key system documentation in line with changes made. You will review and recommend improvements to policy, processes and working practices, and will ensure process are adapted to meet our evolving business needs by maintaining a Continual Service Improvement plan Work with Service Delivery Management and the global Service Desk to provide communications to all teams and the general user base for both planned and unplanned system outages. A suitable sense of ownership and responsibility in driving tasks to timely and full completion ! Responsibilities & Skills Relevant technical accreditation or successful completion of vendor certified training in at least one of our key technologies (Microsoft Exchange Hybrid, Microsoft Identity Manager, Microsoft Server 2016 and 2019, AGPM and DSC, Microsoft SCCM, Azure, VMware, PRTG). Solid skills in all aspects of Windows Server (2016 and forward) servers, including configuration, patching and in-depth fixes. Experience of handling multi-domain AD forests, group policy. Hans-on experience with Windows based server deployment and services like DNS, DHCP and LDAP. Good knowledge of Azure Cloud and services like Azure AD, Azure app proxy, Single Sign On (SSO), Azure back-up and restore & Azure Site Recovery. Appliance-based Load balancing and management experience. Experience of working LB, Geo DNS and Bluecat. Hans-on experience with Infrastructure tools PRTG, SCCM, NLYTE and Kenna. Excellent customer service attitude, written and verbal communication skills, and ability to communicate optimally with people at all levels. Basic knowledge of VMware / ESXi with hands-on experience including, server consolidation, command line usage, backup and restore technologies. Ability to tackle complicated problems in a reasonable time. Strong team working skills and alignment to agreed deadlines while maintaining a focus on quality. Experience in PowerShell and scripting an added advantage. \'Nice To Have\' Skills and Experience Support identity synchronisation services including Forefront Identity Manger or Microsoft Identity Manager and Azure AD Connect. Certification related to Azure Cloud ! In Return Arm is an equal opportunity employer, committed to providing an environment of mutual respect, where equal opportunities are available to all applicants and colleagues. Arm prohibits discrimination or harassment of any kind based on race/ethnicity, religion, national origin, age, sex, sexual orientation, gender, gender identity and expression, disability, neuro-diversity, pregnancy, medical condition, marital status, citizenship status, military/veteran status, as well as those characteristics protected by applicable laws, regulations and ordinances. 2 Accommodations at Arm At Arm, we want our people to Do Great Things . If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email [HIDDEN TEXT] . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Equal Opportunities at Arm Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don\'t discriminate on the basis of any characteristic. Hybrid Working at Arm Arm\'s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team\'s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

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