Job Description

At TTEC, wexe2x80x99re all about the Human Experience. Elevated. As a Senior Specialist - Workforce Management xe2x80x93 Planning in Ahmedabad, youxe2x80x99ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What Youxe2x80x99ll be Doing
Have a passion to solve work puzzles? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to make sure correct staffing is in place and proper adjustments are made based on the clients' needs. With a passion to continuously improve processes, youxe2x80x99ll analyze and compare staffing and revenue reports from the past to prepare daily, weekly, and monthly reports to make recommendations for upcoming months. Enjoy thinking about the big picture and planning for the future to support the team and clients? Youxe2x80x99ll make sure scheduling policies are followed as you survey the landscape for whatxe2x80x99s ahead and support the business in this key planning role.Youxe2x80x99ll report to the Manager. Youxe2x80x99ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.During a Typical Day, Youxe2x80x99llPinpoint areas for improvement through monitoring call volumes, managing agent staffing, scheduling processes, and forecasting future needs for a successful client programUse your knowledge and understanding of client needs to analyze and prepare staffing reports while comparing new information to old reportsForecast and recommend staffing headcounts on a long-term basisBring your time management and organizational skills to manage multiple, complex, onxe2x80x90going tasksWork across many departments to implement existing and new processes built for successWhat You Bring to the Role2 years or more data analysis experienceAssociate degree, technical school or equivalent work experienceEngage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasksSolution-oriented mindsetUnderstanding, interpreting, and manipulating data for reportingWhat You Can ExpectKnowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring mindsAnd yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise youAbout TTEC
Our business is about making customers happy. Thatxe2x80x99s all we do. Since 1982, wexe2x80x99ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worldxe2x80x99s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

TTEC