Here is the updated job description:Job Title: Senior Product Designer
Company: Wayfair
Team: Service Technology
Location: Bangalore, India (Hybrid) About Wayfair
Wayfair is one of the world\'s largest online destinations for the home. We\'re the creative force behind Wayfair\'s innovative technology and operations that enable our customers to shop for over 33 million items across home furnishings, d\xc3\xa9cor, home improvement, housewares, and more. Our software engineering and data science teams work on some of the most challenging and interesting projects in e-commerce today. We\'re a diverse, multidisciplinary team of technologists and innovators who are motivated to unleash our collective creativity towards solving complex problems at scale. About the Role
As a Senior Product Designer on the Service Technology Product Development team at Wayfair, you will be a key contributor to the design and development of customer service technology solutions. You will work closely with cross-functional teams including product management, engineering, machine learning, and data analytics to create innovative, user-centric designs that enhance the customer experience and drive business outcomes. Key Responsibilities
Lead the end-to-end design process for new features and enhancements, from concept to launch.
Collaborate with product managers to define product requirements and user stories.
Conduct user research, and usability testing, and gather feedback to inform design decisions.
Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts.
Work closely with engineering teams to ensure designs are implemented accurately and efficiently.
Provide guidance and mentorship to junior designers.
Stay current with industry trends and best practices in design and technology.Qualifications
You are an empathetic designer, a conversation driver, and skilled in design iterations.
Your proficiency in UX design is highly impressive, and your passion for clarity and simplicity serves as a driving force behind your work.
2+ years of professional UX experience.
Strong understanding of design processes; specifically in User Experience and User Interface design.
Knowledge of what is possible and what will be hard to achieve and implement in a digital environment.
A strong understanding of e-commerce, B2B, or SaaS best practices.
The ability to think at a system level, designing solutions that are scalable and extensible beyond a single use.
Communication and interpersonal skills: ability to present and articulate ideas, openness to evolve opinions that challenge beliefs respectfully
Are proficient in industry-standard tools in design and collaboration tools like Figma and Miro.
Expertise in producing relevant deliverables, and prototypes, including detailed site maps, user flows/task flows, user journeys, page flows, wireframes, annotations, and prototypes that represent interaction design.
The ability to design and execute usability tests and other user research activities.
An online portfolio of case studies that demonstrates successful advocacy for the end-user, highlighting: digital product design work, analytical decision-making, and strategic thinking. Nice to Have
Experience designing for e-commerce or customer service technology.
Familiarity with design systems and component libraries.
Knowledge of HTML, CSS, and JavaScript. Why Wayfair
Competitive salary and benefits.
A flexible work environment with hybrid work schedules.
Opportunity to work on innovative projects that impact millions of customers.
A collaborative and inclusive culture.
Professional development and growth opportunities.Join us at Wayfair and help us transform the way people shop for their homes! Apply now with your resume and portfolio to be considered for this exciting opportunity.
About Wayfair Inc. Wayfair is one of the world\xe2\x80\x99s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we\xe2\x80\x99re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you\xe2\x80\x99re looking for rapid growth, constant learning, and dynamic challenges, then you\xe2\x80\x99ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We\xe2\x80\x99re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair \xe2\x80\x93 and world \xe2\x80\x93 for all. Every voice, every perspective matters. That\xe2\x80\x99s why we\xe2\x80\x99re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.