Job Description

Details:We at stefanini hiring for Senior Unified Communications Consultant_IndiaWe at Stefanini hiring UC consultant...Stefanini is a 35 years established global IT services organization, headquartered in Brazil, sau Paulo. We are located in 45 countries with 88 offices across the globe with 35k employees and growing. In India we are positioned at Noida, pune and Hyderabad . Our services include AI, Sap center of excellence, enterprise services, managed services, infra, cloud, support functions, staffing and many more. For more info to give on AI, you can also say about Sophie chatbot developed by us and we also do SaaS based sales. In India we are stationed since 10 years+ md have 1800+ employees. It\'s a global brand with a work friendly culture where we believe in a healthy work life balance working style.DescriptionThe Senior Unified Communications Engineer\'s primary role will be providing architectural and infrastructure support to the telecommunications infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all of the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of Unified Communications Engineering team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with IT teams and business partners to deliver consistently excellent user and technology experiences for our staff members and community.Job RequirementsDetails:ResponsibilitiesImplementation and management of the overall design, solution, and strategy of BlackRock\'s Unified Communications environment.

• Work with vendors, clients, carriers and technical staff on implementation, optimization, and security of the Unified Communications systems
• Work with internal and external teams to migrate CUCM to the Cisco Webex Calling (Dedicated Instance) platform
• Install and manage Cisco CUBE SBCs for SIP Trunking

Conduct maintenance and upgrades on all UC infrastructure, while building and maintaining detailed runbooks and support documentation for routine maintenance

• Research, analyze, recommend, and implement new software, hardware, tools, systems and processes to provide a state-of-the-art collaboration experience

Present to clients, upper management, and peers as it pertains to the Unified Communications technology roadmap, architecture, engineering, and provisioning.Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication to all stakeholders.Develop technical standards, define operational processes, and configuration best practices for UC infrastructure.Monitor the latest market trends and industrial landscape to discover opportunities to improve customer experience and reduce operating costManage UC system logging and provide performance metricsProvide incident management and support to critical issues escalated to UC EngineeringPerform security review of UC Infrastructure and Applications

• Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

Required Skills8+ years of experience in designing, configuring, implementing, and supporting Cisco Unified Communications solutionsAdvanced experience in designing, configuring and supporting Cisco Unified Communications infrastructure (CUCM, CUC, SME and IMP)Advanced knowledge of Cisco Dial Plan design and troubleshootingKnowledge of Cisco Webex and Webex Calling (Dedicated Instance) Platform including connectivity and trunkingStrong Knowledge of Cisco Voice Gateways, CUBE, and Protocols (SIP, H.323 and MGCP) * Knowledge of implementing Voice Security.Solid analytical skills which result in sound decisions, solutions, and recommendationsExpertise in Technical documentation (System design documentations, HLD, LLD and Visio network diagramsStrong troubleshooting skills accompanying creating thinking to resolve complex issues.Must possess excellent customer service, follow up and organizational skillsOutstanding written and verbal communications skills complemented by proven expertise in relationship building.Understanding of Change Management, ITIL standard methodologies and processesKnowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)Experience with manufacturer/vendor support (raising cases, escalating)Knowledge of Python programming and SQL database queriesKnowledge of IPC Unigy Trading Platform / Unigy Soft Turret is a plusKnowledge of Verint Voice Recording architecture, configuration, and user management is a plusKnowledge of MS Teams administration is a plusPay Range:$ 1600000.00 - $ 2500000.00

Stefanini