Job Description

Company: Mukta Travels

Location: Bhubaneswar

About Us

Mukta Travels is a leading travel agency dedicated to providing exceptional holiday experiences to our clients. We specialize in creating bespoke travel packages that cater to the diverse needs and preferences of our customers. Our mission is to make every journey memorable and stress-free, offering top-notch service and unmatched travel expertise.



We are seeking a dynamic and results-driven Tour Manager to join our team at Mukta Travels. The ideal candidate will have a passion for travel, excellent sales skills, and the ability to manage and motivate a small team. As a Tour Manager, you will be responsible for closing sales leads, managing tour packages from inception to completion, and ensuring customer satisfaction throughout the entire process.

Key Responsibilities:

Sales and Lead Management

- Engage with potential clients to understand their travel needs and preferences.

- Convert leads into confirmed sales by offering suitable holiday packages.

- Follow up with prospects and maintain a strong sales pipeline.

Tour Package Management

- Oversee the creation and execution of travel itineraries by coordinating with your team.

- Ensure all tour details are meticulously planned and executed to meet client expectations.

- Handle any issues or changes that arise during the planning or execution of a tour.

Team Leadership

- Lead a small team of 2-3 itinerary planners and travel coordinators.

- Provide guidance, support, and training to ensure team efficiency and high-quality output.

- Monitor team performance and implement strategies for improvement.

Customer Service

- Maintain a high level of customer satisfaction by addressing any concerns promptly.

- Gather feedback from clients post-travel to improve future services.

- Build and maintain long-term relationships with clients to encourage repeat business.

Requirements

- Proven experience in a sales role, preferably within the travel or hospitality industry.

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- A thorough understanding of travel destinations, products, and trends.

- Ability to work under pressure and meet sales targets.

- Exceptional organizational and time-management skills.

- Proficiency in using CRM software and other sales tools.

Education and Experience

- Bachelor's degree in Tourism, Hospitality, Business, or a related field (preferred).

- Minimum of 3 years of experience in a similar role.

- Experience in creating and managing travel itineraries is a plus.

What We Offer

- Competitive salary and performance-based bonuses.

- Opportunities for professional growth and development.

- A vibrant and supportive work environment.

- Travel perks and discounts on holiday packages.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are the ideal fit for this role to sushov@muktatravel.com

Please include "Tour Manager Application - Mukta Travels" in the subject line.

Join Mukta Travels and be a part of an exciting journey to help others explore the world!

Job Type: Full-time

Pay: From ?25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Paid time off

Schedule:

• Day shift

Supplemental pay types:

• Commission pay

Experience:

• Travel Consultant: 3 years (Required)

Work Location: In person