Amex GBT is a place where colleagues find inspiration in travel as a force for good and xe2x80x93 through their work xe2x80x93 can make an impact on our industry. Wexe2x80x99re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.As a Travel Consultant, youxe2x80x99ll join our highly skilled team, providing outstanding service to our corporate business clients. Wexe2x80x99re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.What Youxe2x80x99ll DoAdvise and arrange travel for corporate business customers (both individuals and groups)Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional servicesArrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodationsUse various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be providedEnsure compliance to customersxe2x80x99 agreed travel policy, service provider policies, and regulatory requirementsUse positive telephone service techniques and act on special customer requestsCollaborate within your team to coach, mentor, and provide constructive feedback to improve service levelsxe2x80x8bxe2x80x8bWe look forward to sharing more detailed job functions and key performance indicators during the interview process.What Wexe2x80x99re Looking ForPassion for excellence in client service, including proactive anticipation of needsNative GDS expertise (Galileo is preferred)Professional communication (written and verbal)Attention to detailAct with integrity, and look after personal traveler informationPossess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)Resolving customer issues quickly and independently / with supplierExperience in handling Ex India Market is requiredGood Experience in handling International RoutingBasic Understanding of Visa is requiredTeamwork and openness to feedbackxe2x80x8bThis role works on a Hybrid Model (3 days from office in Gurgaon & 2 days work from home). Shift Timing would be between 8 AM - 10 PM (9 Hours shift, including 1 hour Break). Working days would be any 5 days in a week which includes Saturday & Sunday.Location Gurgaon, IndiaThe #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.Wellbeing resources to support mental and emotional health for you and your immediate family.And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult .What if I donxe2x80x99t meet every requirement? If youxe2x80x99re passionate about our mission and believe youxe2x80x99d be a phenomenal addition to our team, donxe2x80x99t worry about xe2x80x9cchecking every box;" please apply anyway. You may be exactly the person wexe2x80x99re looking for!
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