Job Description

Primary Responsibilities Creates eLearning courses by:

• Developing original and innovative e-learning programs, workshops, and demonstrations using multi-media authoring tools.
• Using knowledge of contemporary learning practices, methods, technology, and resources employed in training and development and process improvement.
• Collaborating with content SMEs to translate business information and concepts into dynamic, impactful eLearning content.
• Editing their own projects and conducting peer review of co-workers projects, as well as conducting quality checks for technical issues.
• Developing documentation, storyboards, narrative scripts, graphics, tests, and scenario props.
• Publishing courseware using e-learning standards such as SCORM.
• Loading eLearning content into the Learning Management System (LMS).
• Reviewing and updating existing eLearning library.

Performs client training for Sitero Products by:

• Designing, developing, and teaching end user courseware to Sitero clients.
• Tracking all trainees within the Learning Management System (LMS) and issues training certificates for all attendees.
• Training all levels of technical ability in a variety of settings (classroom, one-on-one, online, and seminars).
• Assisting in planning, coordinating, and traveling to training events including Investigator Meetings. Client contact is required.

Performs supervisory functions by:

• Assisting in mentoring trainers in the subject matter, content, and course delivery techniques.
• Assisting in establishing and enforcing departmental standards.
• Assisting in developing new and improved training methods and processes.
• Monitoring the live training operations which includes the Investigator Meeting schedules, live training schedules, new studies, and billable training sessions
• Monitoring the LMS Administrators which includes new client and study schedules, mailbox procedures, and response times.

Secondary Responsibilities
Maintain quality service and departmental standards by:

• Reading, understanding, and adhering to organizational standard operating procedures (SOPs)

• Assisting in establishing and enforcing departmental standards

Contribute to team effort by:

• Serving as a SME in the eLearning development and delivery arena for their training peers.
• Assist in administering users, courses, curriculum, and other areas within the LMS system.
• Designing, developing, and teaching end user courseware for Sitero products to Sitero employees.
• Developing and training courseware for internal training needs if requested.
• Supporting internal training initiatives for new hires and ongoing product training (i.e. new versions or features of each product).
• Working with internal staff to resolve issues
• Exploring new opportunities to add value to organization and departmental processes
• Helping others to achieve results
• Performing other duties as assigned

Maintain technical and industry knowledge by:

• Attending and participating in applicable company-sponsored training

Qualifications Education

• Bachelor\xe2\x80\x99s degree required.

Experience

• 5-8 years\xe2\x80\x99 experience carrying out internal/external training or creating eLearning content.
• Experience working in a team environment where deliverables and timelines must be met.
• Instructional design, curriculum development, or pharmaceutical/clinical industry experience is a plus
• Experience with a range of eLearning and design tools, including but not limited to the below:
  • Absorb or Cornerstone
  • Adobe Captivate
  • Microsoft suite
  • Adobe Photoshop

Additional Skills

• Strong motivational skills and abilities, promoting a team-based approach
• Strong interpersonal and communication skills, both verbal and written
• Strong organizational and leadership skills
• Goal-oriented
• The ability to interact with department heads to determine business requirements
• Ability to manage multiple tasks effectively & efficiently
• Possess high-level ethics and integrity
• Ability to maintain professional and positive attitude