Job Description

:OverviewJob Overview:Deliver training on Baggage Portfolio Products, ensuring high-quality instruction for internal teams and external customers. As a Senior Trainer, you will also support instructional design initiatives by developing and maintaining training materials, creating interactive learning experiences, and continuously updating content based on feedback and product evolution.Job Responsibilities:Training Delivery:\xc2\xb7 Conduct functional training on WorldTracer, Bag Genie, Bag Journey, and other SITA baggage portfolio products.\xc2\xb7 Deliver customer training both remotely and on-site as required by business needs.\xc2\xb7 Provide hands-on training sessions for system administrators and agents within the Business Process Owner (BPO).\xc2\xb7 Offer refresher trainings and upskill agents as new team members join the BPO.\xc2\xb7 Maintain up-to-date certification and training status for all agents and ensure certification renewals as needed.\xc2\xb7Use adaptive training methods to address individual learning needs, ensuring high engagement and retention.Instructional Design & Content Development:\xc2\xb7Collaborate with Subject Matter Experts (SMEs), product managers, and technical writers to design and develop training materials, including eLearning modules, online help, and interactive tools.\xc2\xb7 Continuously update and enhance training materials to reflect product changes and feedback from trained agents.\xc2\xb7 Utilize instructional design methodologies to create engaging, learner-centered content.\xc2\xb7 Develop assessments and evaluate training effectiveness to ensure a positive impact on service quality.\xc2\xb7 Leverage technology (e.g., learning management systems, video conferencing tools) to develop blended learning solutions.Tech Stack & Tools:\xc2\xb7 Advanced user knowledge of WorldTracer, Bag Manager, and Bag Journey.\xc2\xb7 Proficiency in content development tools like Articulate 360, Adobe Captivate, Camtasia, or equivalent.\xc2\xb7 Familiarity with Learning Management Systems (LMS) such as Cornerstone, Moodle, or similar platforms.\xc2\xb7 Expertise in productivity and documentation tools including PowerPoint, Excel, Power BI, Word, and SharePoint.Continuous Learning & Development:\xc2\xb7 Stay updated with the latest advancements in baggage handling technology and instructional design best practices.\xc2\xb7 Continuously gather feedback from learners to improve training content and methodology.\xc2\xb7 Assist in the development and mentorship of other trainers, ensuring consistency and quality across the training team.\xc2\xb7 Regularly review and update training content to ensure it is current, effective, and aligned with business objectives.Additional Responsibilities:\xc2\xb7 Serve as a Subject Matter Expert (SME) for the Trainer Agent and agents within the BPO.\xc2\xb7 Monitor service quality to ensure that training is fit for purpose.\xc2\xb7 Travel beyond the local market to deliver training and support new team members as needed.\xc2\xb7 Support large customer projects by developing and implementing customized training plans.Key Skills & Qualifications:\xc2\xb7 Expertise in WorldTracer, Bag Manager, and/or Bag Journey preferred.\xc2\xb7 Experience in instructional design, eLearning development, and training delivery.\xc2\xb7 Strong knowledge of airport operations and baggage processes.\xc2\xb7 Excellent team collaboration and communication skills.\xc2\xb7 Flexibility to conduct training across multiple time zones.\xc2\xb7 Experience with online instructional tools and the ability to create engaging, interactive content.\xc2\xb7 Familiarity with learning theories and instructional methodologies.\xc2\xb7 Strong consultancy skills with an ability to adopt a consultative approach to training.Who You Are:\xc2\xb7 Flexible and adaptive to different learning styles and business needs.\xc2\xb7 Able to prioritize tasks and manage multiple projects in a dynamic environment.\xc2\xb7 A problem-solver who can anticipate and overcome challenges in training and content development.\xc2\xb7 Strong written and verbal communication skills with a knack for simplifying complex information.\xc2\xb7 A lifelong learner who is constantly seeking to improve training methodologies and stay ahead of industry trends.What We Offer:\xc2\xb7 A diverse and collaborative workplace that values innovation and continuous improvement.\xc2\xb7 Opportunities for professional development and growth within a global team.\xc2\xb7 Competitive compensation package, including holidays, bonuses, medical benefits, pension plan, and access to world-class learning resources.About SITA:SITA is the world's leading specialist in air transport communications and information technology. We cover 95% of all international air travel destinations, working with over 2,800 customers globally. We design, build, and support innovative technology solutions that simplify and enhance air travel at every step.Keywords: Baggage, Instructional Design, eLearning, Trainer, Airlines, Ground Handlers, Learning Management Systems, Content Development, WorldTracer, Bag Manager.For further assistance, contact us at: .For security reasons, always verify the senders email and never provide sensitive information unless you are sure of the source.

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