Job Description

Job Title: Technical Writer



Key Roles and Responsibilities:

• Determine the needs of end users for technical documentation
• Study product samples and talk with product designers and developers
• Work with technical staff to make products easier to use and thus need fewer instructions
• Organize and write all support documentation for products
• Use photographs, drawings, diagrams, animation, and charts that increase users' understanding
• Select an appropriate medium for the message or audience, such as manuals or online videos
• Standardize content across platforms and media
• Gather usability feedback from customers, designers, and manufacturers
• Maintain version control for all documents as new issues arise
• Familiarity with tools for document creation and formatting
• Support RFPs responses and help to identify use cases for language fit
• Provide day-to-day support to sales by creating presentation decks, providing demos, and client-facing proposal documents
• Collaborate with CoEs to prepare sales collaterals, white papers, and business proposals on solutions/solution accelerators/proof of concepts
• Publish point-of-view papers individually/in collaboration with business heads
• Researching and defining terminologies to create a Quick Reference Guide for the clients
• Document & track the latest product enhancements
• Create tutorials to help end-users use a variety of applications
• Keep close interaction between QA and Development team for information gathering.
• Coordinate directly with the Client Delivery team for information gathering.
• Design and develop documents, Knowledge Base, and Frequently Asked Questions for internal and external audiences
• Work with clients to understand their service requirements, translate them to technical specifications, and define them for development and implementation teams.
• Create and maintain project plans and status reports for management and cross-functional teams.
• Write search engine optimized (SEO) website content, articles, blogs, press releases, and forum posts to promote the applications/ products of the company and strengthen customer relationships with the company.

Skills & Competencies:



• Technical knowledge- API documentation, Product documentation, Exposure to SaaS-based tools and infra.
• Proficient in English - Oral and written
• Research Skills - Scope of work, Business case analysis, Use-case generation
• Knowledge of: Microsoft tools - Word, Powerpoint, Excel, Adobe, WordPress
• Proven ability to quickly learn and understand complex topics
• Superior written and verbal communication skills, with a keen eye for detail
• Firm understanding of the systems development life cycle (SDLC)
• Industry experience as an effective technical writer
• Mandatory Skillstechnical writing, API, SAAS